Samantha Martinez
Las Vegas,NV
Summary
Assistant Property Manager at Cushman & Wakefield, adept in tenant relations and financial reporting, enhanced tenant retention rates through excellent communication and customer service skills. Successfully managed collections and legal proceedings, demonstrating a strong ability to maintain high payment rates and ensure smooth property operations.
Overview
2
2
years of professional experience
Work History
Assistant Property Manager
Cushwake & Wakefield
03.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Assistant Property Manager
Cushwake & Wakefield
07.2023 - 03.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Apartment Leasing Agent
Cushwake & Wakefield
06.2022 - 07.2023
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
High School Diploma -
Desert Pines High School
Las Vegas, NV08.2020
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Property tours and inspections
- Payment Collection
- Payment management
- Tenant and eviction laws
- Staff Coordination
- Financial Reporting
- Leasing and sales
- Fair Housing Regulations
- Tenant relations
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Cushwake & Wakefield
03.2024 - Current
Assistant Property Manager
Cushwake & Wakefield
07.2023 - 03.2024
Apartment Leasing Agent
Cushwake & Wakefield
06.2022 - 07.2023
High School Diploma -
Desert Pines High School