Samantha Martinez
Laredo,TX
Summary
Talented skin care, wax, and eyebrow specialist with knowledge in all areas of skin therapy, including administering facials. Assist each client with consultation forms and needs for their customize skin care. Provide information of aftercare treatments. Keep clinic organized, fully equipped, and rooms sanitized after every client. Keep client informed during their process. Be efficient on any upcoming task. I keep customers updated on information at all times, while completing services.
Esthetician with strong business, sales, and customer service skills necessary to meet spa goals and exceed client expectations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Freight Business Owner
Supervise drivers on their current locations to prevent any delays. Manage data entry and documentation needed for administrative purposes. Dispatch drivers throughout the day. Communicate with clients for hauling services. Manage calls, messages, and emails on daily basis. Provide quotes for new upcoming clients. Make payrolls for employees.
Overview
7
7
years of professional experience
Work History
Esthetician
Dolce beauty & Spa Salon
Laredo, Texas
11.2024 - Current
- Monitored product freshness, appearance, and cleanliness to improve quality control.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Educated clients on proper skin care techniques according to individual needs.
- Attend clients on their process of facials.
- Promote new services.
- Manage daily maintenance for clinic room and office.
- Keep consultation records on file for each client.
- Answer phone calls and schedule clients.
- Provided excellent customer service and skincare treatments to clients.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Ensured compliance with state regulations related to sanitation and health standards.
- Greeted clients upon arrival to spa and provided information about services offered.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Assessed client needs and recommended skin care and anti-aging products.
- Completed procedures to remove pore blockages and unsightly blackheads.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Recommended additional treatments or products based on individual customer needs.
- Built positive client relationships and guided clients through treatments.
Freight Dispatcher
De La Silla Transport
Laredo, Texas
05.2018 - Current
- Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
- Implemented customer feedback mechanisms to improve service quality and customer satisfaction.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Communicate with clients for daily services.
- Manage administrative documents.
- Review and send emails on daily basis.
- Data entry. Word, Xcel, ect.
- Check on supplies that semi-trucks and drivers require.
- Make appointment with mechanic.
- Keep maintenance on semi-trucks.
- Communicate with different drivers at the same time in different operations.
- Manage GPS to locate drivers.
- Answer phone calls and messages.
- Make payroll for employees.
- Search and deliver heavy duty semi-truck parts.
- Create invoices for the services done.
- Effectively resolved complaints by working closely with customers.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
- Received requests from customers for freight quotes and provided estimates accordingly.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Analyzed data to identify trends or discrepancies in order processing or shipment status updates.
- Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
- Advised personnel about accidents, weather conditions or other hazards.
- Managed the issuance and return of equipment used in delivery operations.
- Received and implemented management orders for daily work and special objectives.
- Dispatched drivers to meet daily delivery needs for company customers.
- Resolved disputes between customers and carriers regarding shipment issues.
- Processed transportation orders and entered data accurately into the dispatch system.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
- Received or prepared work orders.
Education
Diploma - Esthetician
The Professional Cosmetology Academy
Laredo, TX11-2024
High School Diploma -
JW Nixon Highschool
Laredo, TX05-2012
Skills
- Customer service
- Skin care education
- Appointment scheduling
- Quality control
- Tech savvy
- Data entry Word, Xcel ect
- Work under pressure
- Multitask
- Optimal communication
- Client consultations
- Problem resolution
- Sanitation maintenance
- Client intakes
- Skin rejuvenation
- Eyebrow shaping and tinting
- Skincare treatments
- Spa treatment services expert
- Microdermabrasion expertise
- Chemical facial peels
- Excellent team player
- Body hair removal
- Facial massage techniques
- Marketing and promotion
- Skin analysis
- HydraFacials
- Proficient in eyebrow and lash tinting
- Extractions and pore cleansing
- Dermalogica
- Ultrasonic skin scrubber
Timeline
Esthetician
Dolce beauty & Spa Salon
11.2024 - Current
Freight Dispatcher
De La Silla Transport
05.2018 - Current
Diploma - Esthetician
The Professional Cosmetology Academy
High School Diploma -
JW Nixon Highschool