Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Samantha Massie

Taylor,MI

Summary

Experienced General Manager with expertise in overseeing restaurant operations, developing high-performing teams, and ensuring compliance with industry standards. Skilled in staff development, strategic planning, and cost control to achieve business goals. Dedicated to creating a culture of growth and trust while driving operational success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Panera Bread
Allen Park, MI
03.2019 - Current
  • Consistently building a culture of warmth, belonging, growth, and trust.
  • Plan and manage staffing needs, people development, career development, and succession planning.
  • Mitigate business risks by working closely with staff members, and assessing performance.
  • Ensure compliance with applicable laws, regulations, and industry standards pertaining to operations management.
  • Monitor operations, and review metrics to enhance café performance.
  • Manage R&M budgeting, forecasting, and cost-control activities to maintain a balanced P&L.

Education

BBA - Business Administration

Eastern Michigan University
Ypsilanti, MI
12-2022

Skills

  • Verbal & written communication
  • Time management
  • Process improvement
  • Customer satisfaction management
  • Team training and development

Certification

  • Servsafe Certified

References

References available upon request.

Timeline

General Manager

Panera Bread
03.2019 - Current

BBA - Business Administration

Eastern Michigan University

Similar Profiles

CREATE PROFILE