Samantha Matos
Summary
Successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. As well, excellent communication skills and am capable of not just talking, but hearing others out. In a job I would hear customers out, along with that I'd find a solution to it. From my history of working I was open minded to learn new skills, and improve my self everyday.
Professional sales expert prepared to bring extensive experience in driving revenue and building customer loyalty. Known for focus on team collaboration and delivering results. Reliable and adaptable, ready to meet changing business needs with strong interpersonal and analytical skills.
Overview
6
6
years of professional experience
Work History
Sales Advisor
Buick GMC
06.2020 - 09.2022
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by establishing rapport with customers and identifying their needs.
Sales Manager
T-Mobile
10.2018 - 05.2020
- Resolve customer complaints regarding sales and service
- Get to know each customer to be able to sell the right phone/service
- Gather and organize information to plan advertising campaigns
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Retailer
JCPenney
06.2017 - 04.2018
- Made sure that the store looked presentable, clothes was folded correctly and organized
- When being a cashier offering JCPenny credit cars was mandatory
Cashier
McAlister's Deli
08.2016 - 07.2017
- Customer and personal service oriented
- Inventory management
- Basic math skills
- Merchandising
- Display Money handling
- Negotiation
- Adaptability
- Outgoing and energetic
- Strong work ethic
- Problem-solving
- Team leadership
- Aptitude to learning new skills
- Special sensitivity to meeting diverse needs in varied situation
- Provided great customer experience, took orders as well side jobs of cleaning the store
Host
Ruchi's Mexican Grill
05.2016 - 08.2016
- Welcomed and sat customers, took through the phone orders
- Was the only employer that could handle money throughout my shift
Education
Associate of Science - Psychology
Houston Community College
Houston, Texas05-2025
High School Diploma -
Lamar Consolidated High School
Rosenberg, TX05.2018
Skills
- Customer service
- Sales
- Advertising
- Retail management
- Cash handling
- Inventory management
- Basic math skills
- Merchandising
- Negotiation
- Adaptability
- Outgoing
- Energetic
- Strong work ethic
- Problem-solving
- Team leadership
- Learning aptitude
- Sensitivity to diverse needs
Languages
Spanish
Native or Bilingual
Timeline
Sales Advisor
Buick GMC
06.2020 - 09.2022
Sales Manager
T-Mobile
10.2018 - 05.2020
Retailer
JCPenney
06.2017 - 04.2018
Cashier
McAlister's Deli
08.2016 - 07.2017
Host
Ruchi's Mexican Grill
05.2016 - 08.2016
High School Diploma -
Lamar Consolidated High School
Associate of Science - Psychology
Houston Community College
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