Samantha McAlister
Texarkana,TX
Summary
Adept at enhancing patient satisfaction and streamlining care, I leveraged my expertise in case management and empathy at Total Medical Supply to significantly improve client retention. Skilled in documentation management and resource coordination, I excel in fast-paced environments, ensuring regulatory compliance and fostering strong client relations. My proactive approach and dedication to patient support have consistently contributed to team success and efficiency.
Overview
8
8
years of professional experience
Work History
EScribe Case Manager
Total Medical Supply
Texarkana, TX
04.2024 - Current
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information. Reduced errors in patient data entry with thorough verification processes and attention to detail. Maintained accurate documentation on all cases, ensuring compliance with insurance criteria.
- Collaborated with healthcare professionals and patients to ensure appropriate services and resources were received. Facilitated communication between patients, doctor offices, and service providers to streamline care if we were unable to supply services.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures. Provided excellent customer service to patients, family members, and healthcare providers during the intake process through consistent follow-ups and progress updates.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues. Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Enhanced office productivity by handling high volume of 30-50 callers per day. Answered phone calls and provided new clients with required paperwork to initiate service. Cultivated supportive atmosphere for patients and their families during intake process, fostering sense of community and establishing rapport.
Intake Coordinator
Lincare
Texarkana, TX
06.2017 - 07.2020
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information. Reduced errors in patient data entry with thorough verification processes and attention to detail. Maintained accurate documentation on all cases, ensuring compliance with insurance criteria.
- Collaborated with healthcare professionals to ensure appropriate services and resources were received.
- Scrutinized medical records using EMR systems to extract necessary paperwork.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures. Provided excellent customer service to nursing facilities and healthcare providers during the intake process through consistent follow-ups and progress updates.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues. Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Enhanced office productivity by handling high volume of 30 callers per day. Answered phone calls and provided new clients with required paperwork to initiate service.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
Education
Nursing Science
Texarkana College
Texarkana, TXDual Credit Workforce
Texarkana College
Texarkana, TXDual Credit Of Academic
Texarkana College
Texarkana, TXHigh School Diploma -
Redwater ISD
Redwater, TX05.2016
Skills
- Documentation management, data entry, and analysis
- Team collaboration
- Empathy
- Time management
- Problem-solving
- Organization and multitasking
- Email and telephone etiquette
- MS Office applications
- Point Click Care/EMR systems
Timeline
EScribe Case Manager
Total Medical Supply
04.2024 - Current
Intake Coordinator
Lincare
06.2017 - 07.2020
Nursing Science
Texarkana College
Dual Credit Workforce
Texarkana College
Dual Credit Of Academic
Texarkana College
High School Diploma -
Redwater ISD