Samantha McCarthy
Denver,CO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
call your mother
Denver, CO
09.2024 - Current
- Overseeing daily operations of the shop - from preparing the shop to open, executing service, to closing; all at the highest level
- Proactively solving any problems that arise at the shop and taking initiative to keep the shop running at its best, most efficient capacity always
- Manage and lead, supervisors, and team members to ensure the best service is provided to guests with CYM VIBES in mind
- Work with supervisors to create a positive, efficient work environment for the whole team
- Supporting Call Your Mother’s high operational standards by continuing to hold yourself and your team members to the provided checklists, recipe specs, and other standardized tools
- Manage maintenance and upkeep of all equipment and the shop’s surroundings trash pickups, linens, deep cleaning, and/or storage organization
- Continued focus on all ServeSafe food safety standards and commitment to shop safety
- Oversee food and beverage management, including inventory, ordering, and budget with regard to food, beverage, and labor goals
- Scheduling so that each shift and position is covered to its best ability. If there is an issue (callouts, emergency), the manager is on-call to solve it in the best interest of the shop
- P&L
- COGS
- Coordinating multiple tasks such as food and labor costs while maintaining required standards of operation in daily shop activities
- Having a high-energy, positive can-do attitude that thrives in a fast-paced environment
Assisted General Manager
call your mother
Denver, CO
02.2024 - 08.2024
- Overseeing daily operations of your shop while acting as the manager-on-duty from preparing the shop to open, executing service, to closing; all at the highest level
- Proactively solving any problems that arise at the shop and taking initiative to keep the shop running at its best, most efficient capacity always
- Manage and lead, shop and kitchen supervisors, and team members to ensure the best service is provided to our guests in alignment with CYM core values
- Work with supervisors and hourly team members to create a positive, efficient work environment for the whole team
- Supporting Call Your Mother’s high operational standards by continuing to hold yourself and your team members to the provided checklists, recipe specs, and other standardized tools
- Manage maintenance and upkeep of all equipment and the shop’s surroundings trash pick ups, linens, deep cleaning and/or storage organization
- Continued focus on all ServeSafe food safety standards and commitment to shop safety
- Collaborate with GM to oversee food and beverage management, including inventory, ordering, and budget with regard to food, beverage and labor goals
- Collaborate with GM on recruiting, hiring, training, and conducting performance evaluation of team members
- Work with GM to confirm that scheduling each shift and position is covered at its best ability. If there is an issue (call-outs, emergency), the manager is on-call to solve it in the best interest of the shop
- Creating extraordinary moments for guests
Pastry Supervisor
call your mother
Denver, CO
10.2023 - 02.2024
- Receive vendor deliveries and put away/organize as needed
- Prep items needed following CYM SOP’s high standards
- Assemble and package fresh food products according to health and safety guidelines
- Ability to work and communicate effectively with commissary and kitchen staff
- Report any equipment malfunction or maintenance needed to the MOD
- Maintain professional conduct at all times
- Other duties as assigned by the Manager on Duty
- Lead all aspects of bagel and pastry production
- Help build the company’s expertise in food quality and safety standards by ensuring all team members are following safety, sanitation and cleanliness policies. Ensures compliance with all government regulations.
- Create a safe and fun working environment for all employees
- Manage and monitor quality to minimize waste and always be looking for ways to improve our products
- Manage production schedule to support shop needs and timelines
Crew Member
Trader Joe's
Englewood, CO
06.2021 - 10.2022
- Transferred from Cherry Hill, NJ location
- Primary task is to provide the customer with an exceptional shopping experience.
- Stocking and facing inventory throughout the store, including maintenance of signage.
- Cash register operation, including POS, cash, check, and gift card transactions.
- Consistently brings a friendly and helpful nature to the team environment
Assistant Manager
DiBartolo European Bakery
Haddonfield, NJ
10.2020 - 06.2021
- Generated repeat business through exceptional customer service.
- Interviewed job candidates and made staffing decisions.
- Reviewed, approved, and received orders, distributions and deliveries daily.
- Prepared weekly work schedule
- Decorated cakes and put finishing touches on products
- Assisted customers
Pastry Chef
LA COLOMBE
Philadelphia, PA
04.2018 - 06.2021
- Sound knowledge about operations and using bakery kitchen machinery and equipments
- Proficient with bakery setting tools
- Good understanding of food safety standards
- Prepared assorted bakery items everyday including selective desserts.
- Developed bakery items in alliance with recipe instructions and measurements..
- Ability to perform in fast pace bakery environment
- Ability to work continuously while standing or even walking
Barista
GrooveGround
Collingswood, NJ
08.2019 - 10.2020
- Prepared coffee and food orders for customers quickly and effectively
- Delivered excellent customer service and prompt food and beverage delivery
- Maintain clean working environment per company best practices
- Place orders, and receive/process payments using a POS system
Store Manager
Termini Brothers Bakery
Philadelphia, PA
10.2016 - 01.2018
- Plans and directs the day-to-day operations of the store.
- Ensure high levels of customers satisfaction through excellent customer service
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales associates.
- Ensure customers needs are met, complaints are resolved and service is quick and efficient.
Barista
Starbucks
Marlton, NJ
08.2013 - 04.2015
- Provides quality beverages, whole bean, and food products consistently by adhering to all recipe and presentation standards while building relationships with our customers.
- Responsible for handling cash transactions.
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
- Produce satisfying results for customers under extreme time constraints.
Education
Baking & Pastry (Associate in Baking & Pastry) - undefined
Atlantic Cape Community College
Mays Landing, NJ12.2014
Skills
- POS
- Food quality control testing
- Organizational skills
- Fondant sculpting
- Mousse preparation
- Leadership
- Supervising experience
- Baking - Baking experience (11-15 years)
- Stocking
- Hospitality management
- Food safety
- Defect detection (quality control)
- Visual inspection for quality control
- Culinary experience
- Management
- Phone etiquette
- Shift management
- Proper food storage
- Casual dining experience
- Sanitation
- Food service
- Marketing
- Cake Decorating
- Team management
- Store management
- Assistant manager experience
- Kitchen equipment sanitization
- Food service workstation sanitization
- Personal protective equipment (PPE) use
- Baking ingredient preparation
- Food industry
- Interviewing
- Food service management
- Serving
- Store Management Experience
- Restaurant management
- Basic math
- Packaging
- Pastry preparation
- Decorating baked goods
- Hospitality
- Cross-contamination prevention
- Taste testing for quality control
- MS Office
- Weight checks
- Bakery
- Retail sales
- Cash handling
- Coffee Experience
- Kitchen experience
- Food handling
- Restaurant experience
- Quick service & fast food restaurant
- Barista experience
- Recipe scaling
- Customer service
- Food preparation
Certification
- Driver's License
- Food Handler Certification
- ServSafe
- Food Safety Certification
Timeline
General Manager
call your mother
09.2024 - Current
Assisted General Manager
call your mother
02.2024 - 08.2024
Pastry Supervisor
call your mother
10.2023 - 02.2024
Crew Member
Trader Joe's
06.2021 - 10.2022
Assistant Manager
DiBartolo European Bakery
10.2020 - 06.2021
Barista
GrooveGround
08.2019 - 10.2020
Pastry Chef
LA COLOMBE
04.2018 - 06.2021
Store Manager
Termini Brothers Bakery
10.2016 - 01.2018
Barista
Starbucks
08.2013 - 04.2015
Baking & Pastry (Associate in Baking & Pastry) - undefined
Atlantic Cape Community College