Samantha Mendez
Cleveland,TX
Summary
Customer service professional with a proven record of providing exceptional support and building strong client relationships. Skilled in quickly learning new concepts and mastering new skills. Passionate about creating satisfying experiences for customers. Exceptional communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Dunkin
Kingwood, TX
12.2022 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant Manager
Dunkin
Kingwood, TX
05.2021 - 12.2022
- Managed the budgeting process and prepared detailed reports for senior management, Utilized Point of Sale (POS) systems for efficient cash handling and inventory management, Trained and coached staff on sales skills, communication skills, and time management techniques.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Barista/Cashier/Shift Leader
Dunkin
Monroe, NY
04.2019 - 04.2021
- Coffee expertise, Handling credit transactions, Safe food handling practices, Up-selling, Espresso machine operation, Time management, Active listener, Engaging personality, Speedy and efficient, Team player, Customer service provider, Teamwork and collaboration, POS system operation, Calm under pressure
Lifeguard
Kalahari
Mount Poconos, PA
03.2017 - 05.2017
- Monitored behaviors for safety violations and took steps to prevent further violations, Routinely completed safety update training and ensured all patrons followed safety rules, Kept watch over swimmers to ensure fast response when distress situations arose, Always maintain a neat and clean pool area and clean water
Delivery Driver/Cashier
Domino's
Monroe, NY
04.2016 - 02.2017
- Directed efficient product loading and checked load balance to prevent on-the-road incidents, Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables, Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty, Contacted customers prior to delivery to coordinate delivery times
Education
High School Diploma -
Washingtonville High School
Washingtonville, NY06.2014
Eldred Jr/Sr High School
Eldred, NY06.2012
Skills
- Financial Administration
- Account Management
- P&L Management
- Advertising and marketing
- Branding
- Business Administration
- Schedule Management
- Workflow Planning
- Sales
- Customer Relationship Management
- Service Quality Improvement
- Data review
- Training and coaching
Certification
- ServSafe
References
References available upon request.
Timeline
General Manager
Dunkin
12.2022 - Current
Assistant Manager
Dunkin
05.2021 - 12.2022
Barista/Cashier/Shift Leader
Dunkin
04.2019 - 04.2021
Lifeguard
Kalahari
03.2017 - 05.2017
Delivery Driver/Cashier
Domino's
04.2016 - 02.2017
High School Diploma -
Washingtonville High School
Eldred Jr/Sr High School