Samantha Mendoza
Austin,TX
Summary
With over 6 years in customer service and sales, I'm committed to delivering exceptional customer service and exceeding sales goals. Persuasive and charming yet committed to honesty and maintaining long-term, individualized relationships. Known for increasing profits, streamlining company procedures, and maintaining a goal-oriented mindset.
Overview
9
9
years of professional experience
Work History
Regional Account Manager
Cogent Communications
05.2023 - Current
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Identified key entry points to enhance market penetration and maximize returns.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Multimodal Sales Representative
Nolan Transportation Group
09.2022 - 04.2023
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Product knowledge; developed a deep understanding of the logistics and freight world
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Analytics Specialist
WHOOP
01.2022 - 08.2022
- Identified, analyzed and interpreted trends or patterns in complex data sets for real-time reporting needs.
- Provided analytics domain expertise, consultation and troubleshooting internally and for customers via phone, chat and e-mail
- Tested data prediction algorithms based on historical data.
- Actively work to meet KPI's set by managers
- Work in a fast-paced growing company
- Serve as primary communication from company to client
- Collaborated with business-unit leaders to identify and prioritize problems.
Barista
Summer Moon Coffee Bar
03.2020 - 04.2022
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Assistant Manager
Yaghi’s Pizzeria
02.2017 - 08.2020
- Assist with executing strategic initiatives, driving sales, and maintaining standards
- Ensure the store is stocked and clean so we can continue to build strong relationships with our guests and communities
- Hire and train new team members
Cashier
Chick-fil-A Corporate
08.2019 - 03.2020
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Answer customers' questions, and provide information on procedures or policies
Cashier
Randall’s Food Market
06.2015 - 02.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Answer customers' questions, and provide information on procedures or policies
Education
Bachelor of Science in Public Relations -
Texas State University
05.2020
Skills
- Account Servicing
- Market Analysis
- Data-Driven
- Bilingual
- CRM Proficiency
- Problem-Solving Aptitude
- Sales Techniques
- Self Motivation
- Opening and Closing Procedures
Timeline
Regional Account Manager
Cogent Communications
05.2023 - Current
Multimodal Sales Representative
Nolan Transportation Group
09.2022 - 04.2023
Analytics Specialist
WHOOP
01.2022 - 08.2022
Barista
Summer Moon Coffee Bar
03.2020 - 04.2022
Cashier
Chick-fil-A Corporate
08.2019 - 03.2020
Assistant Manager
Yaghi’s Pizzeria
02.2017 - 08.2020
Cashier
Randall’s Food Market
06.2015 - 02.2017
Bachelor of Science in Public Relations -
Texas State University
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