Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Mercer

Peoria,AZ

Summary

I am seeking to maintain a full-time receptionist position at Mayo Hospital that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am organized, dependable, successful at managing multiple priorities with a positive attitude, and willing to take on added responsibilities to meet team goals.



Overview

3
3
years of professional experience

Work History

Veterinary Assistant

Banfield Pet Hospital
07.2021 - Current
  • Provided customer support to clients, answering questions and addressing concerns.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Supported doctors and other staff in daily tasks and responsibilities.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Trained of new veterinary assistants and support staff to improve individuals' capabilities.
  • Maintained and upheld sanitization standards of hospital spaces and equipment.

Private Nanny and Assistant

Michelle Bell
07.2020 - 07.2021
  • Managed schedules to maintain organized flow of daily client activities.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering feedback.
  • Engaged with children on individual basis to build positive relationships.
  • Facilitated relationships with children and parents by developing caring and structured home environments.

Education

Certification in Veterinary Assistant Medicine - Veterinary Medicine

Pima Medical Institute
Phoenix, AZ
01.2021

Associate of Arts - Psychology

Maricopa Community Colleges - Glendale Community College
Glendale, AZ
03.2020

Skills

  • Organization Skills
  • Complex Problem-Solving
  • Client Satisfaction
  • Client Education
  • Multi-Line Telephone Systems
  • Decision Management
  • Skilled Response to Emergency Situations

Timeline

Veterinary Assistant

Banfield Pet Hospital
07.2021 - Current

Private Nanny and Assistant

Michelle Bell
07.2020 - 07.2021

Certification in Veterinary Assistant Medicine - Veterinary Medicine

Pima Medical Institute

Associate of Arts - Psychology

Maricopa Community Colleges - Glendale Community College

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Samantha Mercer