Samantha Miller

Work History

Myriad Genetic Laboratories

01.2022 - Current

Primary job function is taking inbound calls from patients to resolve billing related inquiries
Works aged patient accounts, researches and reconciles credit balance accounts and processes adjustments as needed
Interacts with patients, clinicians, insurers, Reimbursement Supervisor, and Billing management to ensure timely processing of workload
Reviews patient insurance coverage for genetic testing
Document activities appropriately in process notes
Participates in Quality Assurance plan
Complies with applicable CLIA and HIPAA regulations.
Maintained Service Level of 85% or above month after month.

Bear Lake Community Health Centers

10.2019 - 01.2022

Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Communicated with insurance companies to research and resolved coding discrepancies.
Resourcefully used various coding books, procedure manuals, and on-line encoders.
Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
Interacted with physicians and other healthcare staff to ask questions regarding patient services.
Utilized electronic medical record systems to store, retrieve and process patient data.
Scanned and uploaded medical records into electronic medical records system.
Maintained auditing and coding of 50+ patient encounters per day
Auditing & Coding for 5 different clinics with 30+ providers in multiple specialties,

Bear Lake Community Health Centers

08.2019 - 01.2022

Enrolled/Maintained 30+ healthcare providers credentialing status with third party payors including Medicaid and Medicare.
Enrolled/Maintained group contacts with multiple third payor parties for 5 clinics and 4 pharmacies in 3 different states.
Conducted primary source verifications such as background checks and board certifications.
Prepared records for site visits and file audits.
Obtained NPI numbers for providers and facilities and updated existing profiles.
Enrolled providers in private insurance plans as well as Medicare (PECOS)
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Improved office efficiency by effectively managing internal communications and correspondence.
Received and evaluated applications to look for missing and inaccurate information.
Developed and implemented onboarding and orientation programs for new employees.

Futures Through Choices inc

04.2019 - 09.2019

Direct support staff, work with and assist adults with severe mental disabilities become more self sufficient and help them to experience new challenges and achieving their goals
Follow behavior plans
Administer medication
Assisting clients with ADL's
Helping with appropriate behavioral techniques
Providing compassionate guidance and positive interactions
Mentored new hires, resulting in stronger staff development and increased productivity.
Managed 2-3 clients per shift.

Village Inn Restaurant

01.2006 - 01.2019

Waited on and served restaurant patrons including many regular and loyal customers who would specifically request my services
Managed and served up to 7 tables at one time
I gained skills such as multi tasking, customer service, money handling, food prep, presentation skills, and attention to detail.
Worked flexible schedule and extra shifts to meet business needs.
Worked closely with shift manager to solve problems and handle customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Performed cash, card and check transactions to complete customer purchases.
Used POS system to enter orders, process payments and issue receipts.

Woodland Park Care Center

09.2012 - 09.2013

Advanced Care Unit, applied progressive skills working directly under care center's nurse
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Documented patient information and care activities in electronic health record.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Responsible for care for 10-15 residents per shift.