Highly skilled customer service representative with relevant experience in healthcare settings. Strengths include superior communication skills, knowledge of medical terminology, and ability to navigate complex healthcare software services. Demonstrated record of improving patient satisfaction and streamlining process for enhanced efficiency in past roles.
Hi, I’m
Samantha Mingsisouphanh
Modesto,CA
Summary
Overview
10
years of professional experience
Work History
AMERICAN SPECIALTY HEALTH
Client Support Specialist
01.2025 - Current
Job overview
- Provided timely support to clients, addressing inquires and resolving issues effectively.
- Collaborated with cross-functional teams to enhance service delivery and improve client satisfaction.
- Utilized CRM software to track client interactions and optimize follow-up process while taking over 50 calls a day.
- Utilized medical terminology knowledge to provide detail explanations of clinical services.
USD 259 Wichita Public Schools
Food Service Worker
11.2024 - 07.2025
Job overview
- Ensured all areas were kep clean and sanitary.
- Adhered to strict hygiene standards while preparing meals and handling inventory.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintain accurate records of food, inventories, deliveries, and maximize productivity and safety 5 days a week.
TheKey / Frax
Client Support Lead, Client Support Specialist
03.2022 - 09.2024
Job overview
- Implemented process improvements to streamline workflow, increasing efficiency with support operations.
- Supervised, trained, and mentored new team members on best practices and effective communication strategies.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Delivered exceptional client support for a 24/7 company through effective problem solving and critical thinking while maintaining HIPAA compliance on all calls.
Doerksen & Associates
Front Desk Patient Coordinator
10.2021 - 03.2022
Job overview
- Managed patient intake process, ensuring accurate documentation and data entry.
- Communicated with insurance companies, 5 days a week, to verify coverage and obtain authorizations for medical treatments and procedures .
- Developed and maintained electronic health records for streamlined access to patient information.
- Maintained up-to-date knowledge on policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
College Hill Eyecare
Optician, Optician Technician, Patient Coordinator
11.2020 - 09.2021
Job overview
- Provided personalized eye wear fittings to enhance customer satisfaction and visual clarity for 5 days a week.
- Collaborated with optometrists to interpret prescriptions and deliver accurate eye wear solutions.
- Trained junior staff on optical procedures, testing, enhancing team efficiency and service quality.
- Operated lensometers to orient and mark uncut lenses for eyeglasses to provide product satisfaction the same day.
Education
Central Plains High SchoolRemote
High School Diploma
05.2024
University Overview
Timeline
Client Support Specialist
AMERICAN SPECIALTY HEALTH
01.2025 - Current
Food Service Worker
USD 259 Wichita Public Schools
11.2024 - 07.2025
Client Support Lead, Client Support Specialist
TheKey / Frax
03.2022 - 09.2024
Front Desk Patient Coordinator
Doerksen & Associates
10.2021 - 03.2022
Optician, Optician Technician, Patient Coordinator
College Hill Eyecare
11.2020 - 09.2021
Central Plains High School
High School Diploma