Samantha Mireles

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of Number fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.

• Answered 230 calls per day made employee of the month for 6 months

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Conducted thorough site inspections to maintain quality standards and ensure compliance with company policies.
• Maintained detailed records of site activities, enabling accurate progress tracking and efficient reporting.
• Collaborated with cross-functional teams to optimize resource allocation and ensure project success.
• Increased safety awareness among employees through regular training sessions and adherence to regulations.
• Coordinated staff training programs to enhance skill sets, resulting in higher overall performance levels from the team members.
• Fostered a positive work environment that encouraged teamwork, open communication, and mutual respect among employees.
• Managed daily onsite operations for seamless workflow and improved productivity.
• Conducted performance evaluations for onsite staff members, providing constructive feedback that led to continuous improvement within the team.