Samantha Mirenda
Miami,FL
Summary
Executive and Personal Assistant with over five years of experience supporting C-level executives and ultra-high-net-worth clients, backed by ten years of operational excellence. Expertise in luxury travel management, complex calendar coordination, and high-level administrative tasks. Proven ability to streamline operations, improve efficiency, and enhance client satisfaction within a Fortune 500 setting. Recognized for exceptional problem-solving skills, maintaining strict confidentiality, and consistently anticipating executive needs.
Overview
12
12
years of professional experience
Work History
Executive Assistant to the CEO
United Insurance Professionals
Remote, FL
01.2021 - Current
- Reduced agent onboarding time by 60% through redesigned processes and streamlined workflows.
- Implemented ISO 9001–compliant quality systems to improve service consistency.
- Achieved a 98% agent satisfaction rating by optimizing support operations.
- Launched a 24/7 agent support center to expand accessibility and service coverage.
- Managed the CEO’s complex calendar and three email inboxes, ensuring smooth daily operations.
- Coordinated detailed travel itineraries for the CEO and team, including flights, hotels, and ground transportation.
- Maintained confidential records, expense reports, and administrative documentation with precision.
- Provided personal support, including errands, scheduling, pet care, and household coordination.
Administrative Assistant
Dr. Fulks Family Dental
Columbus, OH
01.2018 - 01.2021
- Managed patient scheduling, office coordination between 2 locations, administrative tasks, and incoming calls simultaneously, maintaining accuracy and efficiency in a fast-paced environment.
- Managed the complex scheduling and logistics for 4 Dentists across 2 locations, ensuring 100% attendance and on-time preparation for all appointments and dental surgeries.
- Identified cost inefficiencies reducing operational expenses while maintaining service quality.
Assistant Manager & Personal Trainer
D1 Sports
Columbus, OH
01.2015 - 01.2018
- Scheduled and managed 15 to 20 clients weekly, balancing personalized training plans and follow-ups.
- Oversaw monthly memberships for up to 100 clients, ensuring accurate payment processing and timely renewals.
- Executed fitness workshops and events, managing logistics and promotions for optimal client engagement.
Sales Associate & Seasonal Inventory Support
Victoria's Secret & PINK
Columbus , OH
01.2014 - 03.2016
- Facilitated seasonal inventory operations, including shipment processing and restocking.
- Maintained accurate product levels to ensure floor readiness.
- Delivered exceptional customer service by greeting and assisting customers.
Education
Project Manager Certification -
Coursera
Remote01.2022
Skills
- Communication
- Problem Solving
- Time Management
- Calendar Management
- Travel Arrangements
- Project Management
- Customer Service
- Executive and Personal Support
- Confidentiality and Discretion
- Anticipating Needs
- Google workspace
- Excel
- Stripe
Timeline
Executive Assistant to the CEO
United Insurance Professionals
01.2021 - Current
Administrative Assistant
Dr. Fulks Family Dental
01.2018 - 01.2021
Assistant Manager & Personal Trainer
D1 Sports
01.2015 - 01.2018
Sales Associate & Seasonal Inventory Support
Victoria's Secret & PINK
01.2014 - 03.2016
Project Manager Certification -
Coursera