Samantha Mitchell
Ladson,SC
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Front Desk Medical Receptionist
Palmetto Primary Care
Summerville, SC
08.2023 - Current
- Greeted patients, verified insurance information and collected copays.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Trained new staff on office procedures, insurance processes and medical terminology.
Shift Leader
Dunkin' Donuts
Summerville, SC
09.2022 - 08.2023
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Educated customers about offerings, promotions and pricing to boost sales.
Customer Service Representative
Nordstrom Rack
Mount Pleasant, SC
01.2022 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Shift Leader
Pizza Hut
Mount Pleasant, SC
04.2020 - 09.2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assisted general manager with operations game plan and company initiatives implementation.
Customer Service Cashier
Boone Hall Farms
Mount Pleasant, SC
01.2019 - 08.2019
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Wando High School
Mount Pleasant07.2020
Skills
- Customer Service Management
- Conflict Resolution
- Flexible Schedule
- Team Collaboration and Leadership
- Training Assistance
- POS System Operation
- Sales Reporting
- Issue Resolution
- Experience in Leadership
- Microsoft Office
- Paperwork Coordination
- Insurance Verification
- HIPAA Compliance
- Front Desk Operations
Timeline
Front Desk Medical Receptionist
Palmetto Primary Care
08.2023 - Current
Shift Leader
Dunkin' Donuts
09.2022 - 08.2023
Customer Service Representative
Nordstrom Rack
01.2022 - 07.2022
Shift Leader
Pizza Hut
04.2020 - 09.2021
Customer Service Cashier
Boone Hall Farms
01.2019 - 08.2019
High School Diploma -
Wando High School
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