Samantha Montoya
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Enthusiastic supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
15
15
years of professional experience
Work History
Digital Supervisor/Consumables Department Manager
Walmart
Grants, New Mexico
04.2014 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Provided supportive link between external customers and internal operations.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Worked with management team to implement proper division of responsibilities.
Waitress/Hostess
Great American Diner
Casa Blanca, NM
03.2012 - 03.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
CNA
Laguna Rainbow Corporation
Casa Blanca, NM
06.2012 - 02.2013
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Restaurant Waitress
Dennys Restaurant
Grants, NM
04.2008 - 06.2012
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Operate POS systems to cash out customer checks and complete order transactions.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Education
High School Diploma -
Grants High School
Grants, NM05.2008
Skills
- Strategic Planning
- Safe Work Methods
- Public Relations
- Staff Supervision
- Job Assignments
- Staff Training
- Problem Anticipation and Resolution
- Team Management
- Inventory Management
- Performance Tracking and Evaluations
- Performance Motivation
- Time Management
- Customer Service
- Store Merchandising
Timeline
Digital Supervisor/Consumables Department Manager
Walmart
04.2014 - Current
CNA
Laguna Rainbow Corporation
06.2012 - 02.2013
Waitress/Hostess
Great American Diner
03.2012 - 03.2014
Restaurant Waitress
Dennys Restaurant
04.2008 - 06.2012
High School Diploma -
Grants High School