Samantha Montoya
Twin Peaks Restaurants
Dallas,TX
1
Language
6
years of professional experience
Dynamic hospitality professional with a proven at Twin Peaks Restaurants, excelling in customer service and payment processing.
Recognized for enhancing guest satisfaction through strong multitasking and effective communication.
A reliable team player fluent in Spanish, dedicated to delivering exceptional experiences in fast-paced environments.
Work History
Bartender
4 Years 4 Months- Mixed handcrafted cocktails, draft beer, and specialty beverages accurately in fast-paced, high-volume service.
- Greeted guests promptly, delivered attentive bar service, and maintained strong guest satisfaction.
- Processed orders through POS systems, verified tabs, and handled cash and card transactions accurately.
- Restocked liquor, beer, glassware, and bar supplies to support continuous service.
- Monitored alcohol service carefully, upheld responsible serving practices, and supported compliant operations.
- Maintained clean, organized bar areas while following sanitation and safety standards.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Retail Associate
9 Months- Assisted customers with product selection, sizing, and store navigation.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Restocked merchandise, organized sales floor displays, and maintained product availability.
- Supported fitting room operations by managing returns, recovery, and item organization.
- Recovered sales floor merchandise and maintained clean, safe, and organized work areas.
- Followed inventory procedures to receive, label, and stock incoming merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Performed cash, card, and check transactions to complete customer purchases.
Team Captain
11 Months- Led front-of-house and back-of-house teams to maintain fast, consistent guest service during peak periods.
- Trained new team members on Chick-fil-A service standards, food safety, and station procedures.
- Monitored order accuracy, speed of service, and presentation to support quality expectations.
- Coordinated shift assignments and break coverage to keep operations running smoothly.
- Supported cash handling, register accuracy, and transaction flow during busy service periods.
- Communicated priorities clearly with team members and leadership to improve daily execution.
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Built strong relationships with team members, understanding individual strengths and weaknesses to optimize team formation.
Education
High School Diploma
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Outgoing personality
Payment processing
Hospitality service expertise
Fluency in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Twin Peaks Restaurants
06.2022 - 10.2026Read More
Retail Associate
Dicks Sporing Goods
09.2021 - 06.2022Read More
Team Captain
Chick-fil-A
09.2020 - 08.2021Read More
W.T White
High School Diploma
Read More