Samantha Moore
Sharpsburg,GA
Summary
Dedicated customer service professional with a strong background in fast-paced environments. Proven ability to manage multiple priorities while delivering exceptional support, ensuring positive experiences for clients. Skilled in communication, organization, and relationship building, enhancing team efficiency and office professionalism.
Overview
6
6
years of professional experience
Work History
Concierge
Kay Jewelers
Newnan, GA
12.2025 - Current
- Functioned as the primary point of contact for customers.
- Delivered attentive customer service, assisting multiple customers efficiently in a fast-paced retail environment.
- Assisted with customer flow and helped ensure guests received prompt attention during busy periods.
- Cultivated positive relationships with customers through professionalism, discretion, and meticulous attention to detail.
- Answered customer questions and communicated information clearly and courteously.
- Coordinated daily administrative and customer service tasks, enhancing team support and collaboration.
- Assisted customers with their inquiries in a timely manner. with purchases and other service needs.
Customer Service Representative
McDonald's
Newnan, GA
06.2025 - 12.2025
- Provided friendly and efficient service to customers in a high-volume environment.
- Communicated clearly with customers and team members to ensure requests were handled efficiently.
- Responded professionally to customer concerns and helped resolve service issues.
- Managed multiple customer requests simultaneously while maintaining accuracy and professionalism.
- Developed strong communication, multitasking, and problem-solving skills applicable to front desk and receptionist positions.
Manager
Jimmy John's
Newnan, GA
03.2020 - 04.2023
- Managed daily operations in a high-volume, fast-paced customer service environment.
- Supervised employees, delegated responsibilities, and ensured daily tasks were completed accurately and efficiently.
- Responded to customer questions, concerns, and complaints while maintaining a professional and solution-focused approach.
- Trained and supported employees in customer service expectations, workplace procedures, and operational standards.
- Coordinated employee schedules and assisted with maintaining appropriate staffing levels.
- Maintained accurate records and completed required operational paperwork.
Education
High school -
East Coweta high school
Sharpsburg, GA01-2024
Skills
- Front Desk & Reception Support
- Customer & Guest Relations
- Professional Communication
- Scheduling & Organization
- Data Entry & Recordkeeping
- Leadership
- Staff Training & Supervision
- Confidentiality & Professionalism
Additional Qualifications
- Comfortable interacting with customers, clients, and guests from diverse backgrounds.
- Quick learner with the ability to adapt to new computer systems, office procedures, and workplace expectations.
- Strong ability to balance customer service responsibilities with administrative and organizational tasks.
Timeline
Concierge
Kay Jewelers
12.2025 - Current
Customer Service Representative
McDonald's
06.2025 - 12.2025
Manager
Jimmy John's
03.2020 - 04.2023
High school -
East Coweta high school