Samantha Moose
Statesville,NC
Summary
Dynamic professional with a robust background in education and customer service, exemplified during my tenure at Iredell-Statesville Schools. Expert in activity management and student engagement, I've significantly enhanced learning environments and customer satisfaction. Skilled in POSI and adept at employing positive reinforcement, my approach has consistently improved efficiency and team morale.
Overview
13
13
years of professional experience
Work History
Substitute Teacher
Iredell-Statesville Schools
Statesville, NC
10.2024 - Current
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Collaborated with other teachers to ensure student success.
- Maintained accurate records of student performance, attendance, and behavior.
- Monitored student progress throughout the day.
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
Key Manager
Outback Steakhouse
Statesville, NC
05.2013 - Current
- Managed daily operations of the store, ensuring smooth and efficient functioning.
- Provided leadership, guidance, and training to key staff members.
- Maintained a safe working environment by adhering to safety policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction while minimizing costs.
- Created weekly schedules for all employees in line with staffing needs.
- Analyzed financial data to develop plans for increasing profitability and reducing costs.
- Resolved customer complaints promptly and professionally.
- Assisted in developing marketing strategies designed to increase sales volume.
- Reviewed reports of cash receipts and expenses, reconciling discrepancies as needed.
- Recruited new personnel when necessary based on current staffing needs.
- Responsible for ordering supplies as needed, and on time.
- Enforced company policies regarding security, attendance, and dress code.
- Opened and closed the store in the absence of senior managers.
Cashier
Micheals Craft Store
Statesville, NC
06.2018 - 02.2019
- Greeted customers and answered their questions about the store's products and services.
- Operated the cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- I counted the money in the cash drawer at the beginning of the shift to ensure that the amounts were correct and had sufficient change.
- I issued receipts, refunds, credits, or changes due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise, following store policies.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays, or arranged merchandise on counters or tables, to promote sales.
- Kept records of purchases, maintained the orderly appearance of the checkout area, and restocked supplies as needed.
- Performed other duties as assigned by management.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Statesville, NC
08.2013 - 04.2014
- Greeted customers and answered their questions about the store's products and services.
- Operated the cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- Stocked shelves with merchandise when needed.
- I counted the money in the cash drawer at the beginning of the shift to ensure that the amounts were correct, and that there was sufficient change.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Received, processed, and stocked merchandise per store policies.
- Maintained a clean and organized work area throughout the shift.
- Collaborated with team members to maximize productivity and efficiency.
Team Member
Pizza Hut
Statesville, NC
09.2011 - 04.2013
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise per store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout the shift.
- Followed all safety protocols while driving.
- Maintained cleanliness of vehicle interior and exterior.
- Handled cash payments from customers for delivery orders.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Utilized GPS navigation systems to find the most efficient routes for deliveries.
- Delivered food orders to customers on time.
- Ensured that the correct order was delivered to the customer.
Education
High School Diploma -
Statesville High School
Statesville, NC06-2012
Skills
- Activity management
- Proficient in POSI
- Mathematical concepts
- Positive reinforcement
- Elementary education
- Health and Safety
- Student engagement
Languages
English
Professional
Timeline
Substitute Teacher
Iredell-Statesville Schools
10.2024 - Current
Cashier
Micheals Craft Store
06.2018 - 02.2019
Cashier
Bojangles' Famous Chicken 'n Biscuits
08.2013 - 04.2014
Key Manager
Outback Steakhouse
05.2013 - Current
Team Member
Pizza Hut
09.2011 - 04.2013
High School Diploma -
Statesville High School
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