Samantha Morales
supervisor
Perris,ca
Summary
Experienced Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Ready to learn and grow in the Starbucks company.
Overview
8
8
years of professional experience
Work History
Supervisor
Starbucks
Perris, CA
03.2017 - Current
- Implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Directed and supervised team of 6+ partners in daily operations.
- Skilled in managing inventory counts, completing daily orders efficiently.
- Dedicated time to volunteering at community events and managing donation initiatives
Medical Assistant
Inland Psychiatric Medical Group
Moreno Valley, CA
01.2016 - 01.2017
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Certificate of Completion - Medical Assisting
UEI College
06-2016
High School Diploma -
Rancho Verde High School
06-2014
Skills
- Staff Management
- Employee Motivation
- Barista trainer and coffee master
- Policy Enforcement
- Time management abilities
- Adaptability and Flexibility
- Relationship Building
- Continuous Improvement
- Community event planner
Accomplishments
- Partner of the quarter
- Barista trainer
- Coffee master
- Community event helper
Timeline
Supervisor
Starbucks
03.2017 - Current
Medical Assistant
Inland Psychiatric Medical Group
01.2016 - 01.2017
Certificate of Completion - Medical Assisting
UEI College
High School Diploma -
Rancho Verde High School
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