Samantha Morey
Sacramento,CA
Summary
Demonstrated exceptional organizational skills and adaptability while effectively managing a high-volume caseload in dynamic environments, fostering clear communication with stakeholders.
Overview
8
8
years of professional experience
Work History
Payment Reconciliation Team Member
Sutter Health — Deposit Services Department (Contracted)
Rancho Cordova, CA
02.2025 - Current
- Process and reconcile daily financial transactions and deposits with a high degree of accuracy.
- Research discrepancies, verify supporting documentation, and resolve issues in compliance with internal controls.
- Maintain detailed records and reports supporting audit and regulatory requirements.
- Collaborate with internal departments to ensure timely, accurate processing and issue resolution
- Evaluated and processed claims documents from third parties to ensure compliance and accuracy.
Mercury Insurance — Auto Insurance Claims Adjuster
02.2023 - 02.2024
- Managed a full caseload of insurance claims from initial report through resolution.
- Conducted investigations by reviewing statements, photos, estimates, and supporting documentation.
- Determined coverage and liability in accordance with policy terms and state regulations.
- Negotiated settlements with claimants, vendors, and legal representatives.
- Maintained thorough claim documentation using Guidewire, Mitchell, and Microsoft Office tools.
Jerico Mechanical — Accounts Receivable / Dispatch
01.2022 - 02.2023
- Managed billing, collections, deposits, and account reconciliation with a high level of accuracy.
- Reviewed documentation for accuracy and researched discrepancies to resolution.
- Communicated professionally with customers, technicians, and management to resolve issues.
- Processed payroll data and addressed employee inquiries related to hours and pay.
Bell Marine Co. — Customer Service & Administrative Assistant
02.2018 - 12.2021
- Provided front-line customer service while handling cash transactions and account records.
- Maintained logs, reports, and financial documentation with strong attention to detail.
- Assisted with payroll processing and accounts receivable using QuickBooks and PAYCHEX.
- Communicated effectively with vendors, drivers, and internal teams.
Education
High School Diploma - undefined
Hiram Johnson High School
Sacramento, CASkills
- Assisted in investigating claims to determine validity and support resolution processes Evaluated evidence and documentation to aid in decision-making Collaborated with team members to streamline investigation procedures
- Conducted thorough liability determinations to assess risk exposure
- Conducted thorough review of medical and wage documentation to ensure compliance and accuracy
- Facilitated settlement negotiations to achieve favorable outcomes for all parties involved
- Assisted in maintaining compliance with regulatory policies Supported teams in understanding and implementing compliance requirements Aided in the preparation of documentation for regulatory reviews
- Assisted in organizing case files and maintaining documentation systems Supported team members in managing case-related information efficiently Contributed to the overall effectiveness of file management processes
- Facilitated effective communication between customers, employers, and stakeholders
- Administered claims systems utilizing Guidewire and Mitchell platforms
- Utilized Microsoft Office Suite to assist in document creation and data management Supported team members in preparing presentations and reports Aided in organizing project schedules using Excel spreadsheets
- Assisted in organizing tasks to meet deadlines with precision Supported team members in maintaining high levels of accuracy in project deliverables Contributed to effective scheduling to optimize workflow
ADDITIONAL EXPERIENCE
- SAS Retail Services — Team Lead (2016–2018)
- Tri-City Technologies — Mail Fulfillment (2009–2016)
- Walmart — Department Manager / Price Verifier (2011–2015)
- Famous Burgers — Assistant Manager (2009–2011)
Timeline
Payment Reconciliation Team Member
Sutter Health — Deposit Services Department (Contracted)
02.2025 - Current
Mercury Insurance — Auto Insurance Claims Adjuster
02.2023 - 02.2024
Jerico Mechanical — Accounts Receivable / Dispatch
01.2022 - 02.2023
Bell Marine Co. — Customer Service & Administrative Assistant
02.2018 - 12.2021
High School Diploma - undefined
Hiram Johnson High School