Samantha Mugridge
Port Huron,Michigan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
City Mail Carrier
United Stares Post Office
Port Huron, MI
04.2023 - Current
- Improved mail delivery efficiency by optimizing route planning and time management techniques.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
- Facilitated seamless communication between postal service departments for efficient mail sorting and processing.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
Assistant Manager
SVS Vision
Imlay City, MI
04.2021 - 01.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Paraprofessional
Port Huron Area School District
10.2017 - 10.2021
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Student Vocational Coordinator
Touchstone Services
Port Huron, MI
07.2017 - 03.2020
- Enhanced job placement rates by developing strong relationships with local employers and community organizations.
- Streamlined the vocational assessment process for quicker identification of individual needs and suitable career paths.
- Improved client satisfaction by providing personalized career counseling and guidance sessions tailored to individual goals.
- Assisted clients in overcoming employment barriers through targeted skill-building workshops and training programs.
Supervisor
Innovative Housing Inc.
Port Huron, MI
03.2000 - 09.2011
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma - Office/Clerical
Port Huron Northern High School
Port Huron, MI06.1990
Skills
- Customer Satisfaction
- Progress Tracking
- Microsoft Excel
- Customer Experience
- Client Support
- Performance Management
- Parcel Delivery
Timeline
City Mail Carrier
United Stares Post Office
04.2023 - Current
Assistant Manager
SVS Vision
04.2021 - 01.2023
Paraprofessional
Port Huron Area School District
10.2017 - 10.2021
Student Vocational Coordinator
Touchstone Services
07.2017 - 03.2020
Supervisor
Innovative Housing Inc.
03.2000 - 09.2011
High School Diploma - Office/Clerical
Port Huron Northern High School