Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Whitney Summerlin

Dayton,TN

Summary

Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering 4 years of carrier experience on high-volume routes.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

City Mail Carrier

USPS
Cleveland, TN
10.2018 - Current
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Distributed mail on foot to residences and businesses, delivering to approximately Number customers per shift.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Helped customers by carrying oversized parcels inside residences.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Restaurant Manager

Longhorn Steakhouse
Hixson, TN
12.2004 - 06.2018
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Promoted business through participation in and sponsorship of community events.

Education

Chattooga County High School
Summerville, GA
05.1989

Skills

  • Customer Satisfaction
  • Public Safety
  • Critical Thinking
  • Active Learning
  • Device Scanning
  • Customer Experience
  • Health Inspections
  • Monthly Inventory
  • Hazardous Materials
  • Kitchen Equipment

Certification

Served Safe

Timeline

City Mail Carrier

USPS
10.2018 - Current

Restaurant Manager

Longhorn Steakhouse
12.2004 - 06.2018

Chattooga County High School

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Whitney Summerlin