Samantha Mumphrey
804 W Cartwright Rd Apt 208 Mesquite,TX
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
6
6
years of professional experience
Work History
Underwriting Service Assistant
State Farm
01.2023 - Current
- Participated in regular meetings with upper management to review progress on key initiatives and discuss potential areas for improvement within the department.
- Enhanced underwriting efficiency by streamlining workflow processes and procedures.
- Provided timely policy changes to requests from customers and agents, fostering positive working relationships that contributed to business growth opportunities.
- Collaborated with cross-functional teams to develop new underwriting guidelines and standards for consistent results.
Underwriting Assistant
Kelly Services/ State Farm
02.2022 - 01.2023
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Prepared comprehensive letters on underwriting activities for management review, highlighting areas of proof of insurance and claim history.
- Maintained a high level of professionalism, ensuring that customers needs were met in a timely and satisfactory manner.
Client Care Representative
Southwest Kia
06.2019 - 03.2020
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Demonstrated unwavering commitment to protecting client privacy and maintaining the confidentiality of sensitive information.
- Ensured compliance with company policies and industry regulations during all interactions with clients for scheduling purposes.
- Coordinated with other departments to resolve complex issues efficiently and effectively for clients.
Sales Coordinator
Fairfield Inn Marriott
07.2018 - 03.2019
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Education
Bachelor of Science - Family And Consumer Sciences
Lamar University
Beaumont, TX12.2018
Skills
- Teamwork and Collaboration
- Relationship Building
- Attention to Detail
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
References
Angel Morris
State Farm - Underwriting Support Scvs Supv
972- 744- 1045
angel.morris.teut@statefarm.com
Angelica Acosta
State Farm - Underwriting Service Assistant
angelica.acosta.vaegs7@statefarm.com
Vanessa Tafolla
State Farm - Underwriting Service Assistant
vanessa.tafolla.vaeei8@statefarm.com
Timeline
Underwriting Service Assistant
State Farm
01.2023 - Current
Underwriting Assistant
Kelly Services/ State Farm
02.2022 - 01.2023
Client Care Representative
Southwest Kia
06.2019 - 03.2020
Sales Coordinator
Fairfield Inn Marriott
07.2018 - 03.2019
Bachelor of Science - Family And Consumer Sciences
Lamar University
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