EMILY NORMAN
Powder Springs,GA
Summary
Experienced with managing underwriting documentation and processes. Utilizes keen attention to detail to ensure accuracy and compliance. Knowledge of effective communication strategies to facilitate smooth operations and team collaboration.
Overview
9
9
years of professional experience
Work History
Underwriting Service Assistant
State Farm Insurance Company
Dunwoody, GA
03.2020 - Current
- Maintain and update policyholder records with strong attention to detail, process coverage changes, address updates
- Collaborated with underwriters to gather necessary documentation and resolve discrepancies.
- Proactively identified areas for process improvement within the underwriting department, contributing to a more efficient and cost-effective operation overall.
- Facilitate team meetings with leadership to review progress and improvement opportunities, close open deposits for out-of-office peers to ensure continuity.
- Trained and delivered feedback to 15-person underwriting team by coaching subordinates on underwriting policies and decisions to improve accuracy
- Processed insurance applications, ensuring compliance with underwriting guidelines and procedures.
Customer Service Representative I
Atlanta Housing Authority
Atlanta, GA
08.2017 - 02.2020
- Determined applicant eligibility and maintained compliance with HUD and Section 8 housing program regulations.
- Reviewed applications, income verification, and lease-up documentation, ensuring accuracy and adherence to requirements.
- Supported inspections and compliance reviews to ensure properties met program standards.
- Managed high-volume applicant inquiries while maintaining service excellence and accuracy.
Education
Certificate of Technical Studies - Medical Coding
Georgia Northwestern Technical College
Rome, Georgia, GA03.2018
Certificate of Technical Studies - Healthcare Technician
Chattahoochee Technical College
Georgia01.2010
Skills
- Microsoft Office applications
- Problem-solving aptitude
- Critical thinking
- Relationship building
- Learning agility
- Policy analysis
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Underwriting Service Assistant
State Farm Insurance Company
03.2020 - Current
Customer Service Representative I
Atlanta Housing Authority
08.2017 - 02.2020
Certificate of Technical Studies - Medical Coding
Georgia Northwestern Technical College
Certificate of Technical Studies - Healthcare Technician
Chattahoochee Technical College