Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Murillo

San Jose

Summary

Dynamic Service Manager with a proven track record at Chipotle, excelling in customer service and team leadership. Skilled in problem-solving and multitasking, I transformed customer complaints into loyalty opportunities while training staff to uphold safety standards. Committed to fostering a positive environment and enhancing operational efficiency.

Overview

3
3
years of professional experience

Work History

Service Manager

Chipotle
02.2024 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Crew Member

Panda Express
09.2022 - 05.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Ace High School
San Jose, CA
06.2023

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Time management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Service Manager

Chipotle
02.2024 - Current

Crew Member

Panda Express
09.2022 - 05.2023

Ace High School

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