Organized and proactive professional with extensive experience in coordinating clinic operations. Skilled in problem-solving and communication, ensuring high-quality client care and compliance with regulations while achieving operational goals.
Overview
5
5
years of professional experience
Work History
Care Coordinator
Texas Physical Therapy Specialists
San Antonio, Texas
02.2025 - Current
Served as the primary contact among clinicians, patients, and insurance providers to resolve issues, facilitate treatment plans, and enhance patient satisfaction, directly contributing to clinic profitability.
Demonstrated strong leadership, organizational, and problem-solving capabilities while supporting operational efficiency, effective team communication, and high-quality patient care delivery.
Provided administrative support and coordinated patient functions from the clinic launch, establishing efficient operations and supporting ongoing success.
Maintained accurate electronic medical records (EMR) and financial documentation in strict compliance with HIPAA regulations and organizational policies.
Guest Service Associate
European Wax Center
Aliso Viejo, California
02.2024 - 01.2025
Promoted services, memberships, and retail products to enhance guest experience and drive sales.
Addressed guest concerns to uphold satisfaction and reinforce brand loyalty.
Coordinated scheduling, check-in/check-out, and payment processing to ensure accuracy and improved scheduling efficiency.
Sales Associate
Tilly's
Aliso Viejo, California
04.2022 - 02.2024
Poll Inspector
US Government
Northridge, California
03.2021 - 03.2021
Education
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA
06-2021
Skills
HIPAA compliance
Patient scheduling
Insurance verification
Office operations
Data management
Customer relationship management
Conflict Resolution
Proficient in Excel and Word
Proficient in WebPT and Zenoti
Accomplishments
Published in the Library of Congress for an abstract on a water filtration device I designed.