Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Salazar

Kirkland

Summary

Dynamic Front End Supervisor with a proven track record at Wing Dome, excelling in service excellence and relationship building. Enhanced customer satisfaction through effective workflow management and staff supervision, leading to improved performance metrics. Skilled in transaction processing and financial management, consistently delivering exceptional results in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front End Supervisor

Wing Dome
07.2024 - Current
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Work with venders and maintain orders for restaurant


Front End Supervisor

Italianissimo Restaurant
04.2022 - 06.2024
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.

Head of Lumber Department

Home Depot
03.2019 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Restaurant Bar Manager

Tutta Bella
03.2017 - 10.2019
  • Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
  • Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
  • Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
  • Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.

Education

Juanita High
Kirkland Wa
06-2012

Skills

  • Service excellence
  • Analytical problem-solving
  • Transaction processing expertise
  • Workflow management
  • Staff supervision
  • Team supervision
  • Hospitality services
  • Relationship building and management
  • Goals and performance
  • Financial management
  • File management
  • Delegation techniques

Certification

  • Licensed fork lift driver
  • CPR
  • Food Safty

Timeline

Front End Supervisor

Wing Dome
07.2024 - Current

Front End Supervisor

Italianissimo Restaurant
04.2022 - 06.2024

Head of Lumber Department

Home Depot
03.2019 - 10.2021

Restaurant Bar Manager

Tutta Bella
03.2017 - 10.2019

Juanita High

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