Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
BusinessAnalyst
Samantha Neely

Samantha Neely

Port Tobacco,Maryland

Summary

Results-oriented Analyst well-versed in the current industry, market, and product trends. Excellent communication, multitasking, and organizational abilities. Proactive at heading off issues in operations, workflow and production by implementing lean processes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

ITWC Analyst

Roche Diagnostics Corporation
08.2022 - Current
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for Cobas Infinity.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Laboratory Solutions Consultant

Data Innovations
07.2021 - 05.2022
  • Drafted integration plans to ease the assimilation of products into customers' business infrastructure.
  • Interfaced laboratory equipment from various vendors using networking protocols, including TCP/IP, FTP, and serial connectivity.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
  • Developed and maintained long-term client relationships, fostering strong service bonds and encouraging return patronage.
  • Increased productivity by collaborating with management to develop process improvements.
  • Provided subject matter expertise throughout the entire lifecycle of customer engagement, including pre-sales, implementation, and post-sales.

Software Implementation Consultant

McKesson
09.2016 - 07.2021
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Interfaced laboratory equipment from various vendors using networking protocols, including TCP/IP, FTP, and serial connectivity.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Offered client training services via on-site and online interaction to streamline the onboarding process for newly implemented systems.
  • Implemented, configured, validated, and supported application software and system management tools.

Medical Laboratory Scientist

Maryland Primary Care Physicians
03.2014 - 09.2016
  • Implemented a new middleware system and operating procedures to provide accurate and timely patient results.
  • Revised current procedures to improve workflows and maintain compliance with laboratory regulations.
  • Performed pre-analytical, analytical, and post-analytical processing procedures as a generalist.
  • Tested specimens under CAP and COLA standard operating procedures.
  • Documented test results using computerized and manual transcription methods.
  • Operated, maintaining strict adherence to prescribed safety guidelines and operational instructions.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.

Medical Laboratory Scientist

Calvert Memorial Hospital
09.2011 - 03.2014
  • Performed pre-analytical, analytical and post-analytical processing procedures.
  • Performed annual validation of LIS results for blood bank testing.
  • Tested specimens and blood products under CAP and AABB standard operating procedures.
  • Oversaw shipment and reception of laboratory specimens and blood products, verifying proper safety precautions and handling methods.
  • Documented test results using computerized and manual transcription methods.
  • Operated various laboratory analyzers, strictly adhering to prescribed safety guidelines and operational instructions.
  • Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.

Education

Master of Science - Information Technology

Southern New Hampshire University
Hooksett, NH
08.2022

Associate of Science - Medical Laboratory Technology

Anne Arundel Community College
Arnold, MD
05.2011

Bachelor of Arts - Biology

St. Mary's College of Maryland
Saint Marys, MD
05.2008

Skills

    • Software Evaluation
    • Workflow Analysis
    • Process Improvement Solutions
      • Information Gathering and Documentation
      • Resolving Problems and Incidents
      • Collaborative Team Player

Certification

  • ASCP MLS - Medical Laboratory Scientist
  • CLSSBB - Certified Lean Six Sigma Black Belt

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

ITWC Analyst

Roche Diagnostics Corporation
08.2022 - Current

Laboratory Solutions Consultant

Data Innovations
07.2021 - 05.2022

Software Implementation Consultant

McKesson
09.2016 - 07.2021

Medical Laboratory Scientist

Maryland Primary Care Physicians
03.2014 - 09.2016

Medical Laboratory Scientist

Calvert Memorial Hospital
09.2011 - 03.2014

Master of Science - Information Technology

Southern New Hampshire University

Associate of Science - Medical Laboratory Technology

Anne Arundel Community College

Bachelor of Arts - Biology

St. Mary's College of Maryland

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Samantha Neely