Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Samantha Nicholas Marshall
Duluth,GA
Summary
Overview
15
years of professional experience
Work History
Ognomy IncBuffalo, NY
Administrative Coordinator
06.2022 - Current
Job overview
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
- Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
- Verified insurance eligibility for each patient prior to their appointment date.
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
- Resolved conflicts between staff members regarding appointment times or availability of services.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Updated physician schedules on a daily basis based on changes made by providers throughout the day.
- Trained new employees on proper procedures for scheduling appointments and entering data into EHR system.
- Assisted patients with canceling and rescheduling appointments.
- Instructed patients regarding how to prepare for appointments.
Winship Cancer Institute of EmoryDecatur, GA
Lead Patient Care Coordinator
03.2021 - Current
Job overview
- Ensure that all related patient appointments for an episode of care are secured in a timely manner and coordinated for patient convenience and address and resolve process or administrative issues impeding timely access to care
- Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience
- Actively participates in section activities such as staff meetings, supervisory meetings, patient satisfaction meetings and compose reports on all patients
- Work collaboratively with section and Emory Clinic management in implementing strategies to see a statistically significant increase in patient satisfaction results each quarter.
- Maintained accurate medical records for all patients under care.
- Developed strategies for improving quality of service delivery to patients.
- Identified areas of opportunity for improved patient outcomes.
- Resolved conflicts between staff members regarding patient care decisions.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Northside HospitalAlpharetta, GA
Patient Financial Counselor
07.2019 - 02.2021
Job overview
- Analyzed patient account data and determined payment plans based on individual needs.
- Worked closely with insurance companies to ensure accurate reimbursement for services rendered.
- Counseled patients on financial obligations associated with their medical care.
- Developed rapport with patients to discuss sensitive financial matters in a professional manner.
- Assisted patients in understanding the details of their bills, including deductibles and co-pays.
- Reviewed accounts receivable reports to identify delinquent payments from insurance companies or patients.
- Documented all interactions with patients regarding billing issues in a timely manner.
- Collaborated with hospital staff members to resolve complex billing issues.
- Processed credit card payments accurately and securely.
- Prepared detailed invoices for uninsured patients according to state laws.
- Identified potential bad debt write-offs by analyzing patient accounts.
- Coordinated the transfer of unpaid patient balances between departments within the hospital system.
- Participated in training programs designed to improve customer service skills related to billing processes.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Summit Spine and Joint CentersLawrenceville, GA
Medical Records Manager
06.2014 - 04.2019
Job overview
- Conducted regular audits of medical records to ensure accuracy and completeness.
- Supervised staff responsible for entering data into electronic health record systems.
- Coordinated with physicians and other healthcare providers to ensure timely completion of medical records documentation.
- Provided guidance on HIPAA regulations related to patient privacy and confidentiality of health information.
- Managed the release of protected health information in response to subpoenas or court orders.
- Created reports summarizing various aspects of medical records operations such as turnaround times, compliance rates.
- Ensured that all personnel involved in creating or maintaining medical records were properly trained according to established protocols.
- Implemented new technologies such as voice recognition software or natural language processing algorithms into existing workflows related to document creation.
- Established and upheld procedures for medical records collection, coding and filing.
- Facilitated ongoing record review and reported results to quality improvement committee.
- Collected, checked and filed resident charts and personnel records.
- Supported medical staff research and administrative planning by maintaining current data collection systems.
- Recruited, hired and trained new medical and facility staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Dogwood ForestBuckhead, GA
Activities Director
01.2009 - 05.2014
Job overview
- Developed and implemented activities to promote physical, mental, and emotional well-being of residents.
- Organized group outings to local attractions such as museums, parks, and theaters.
- Planned special events for holidays, birthdays, and other occasions.
- Coordinated with vendors for supplies needed for activities.
- Encouraged residents to participate in recreational activities such as bingo or card games.
- Maintained records on attendance at various events and tracked progress made by participants in therapeutic programs.
- Scheduled meetings with volunteers from community organizations who provided assistance with programming.
- Adhered to HIPAA guidelines when discussing sensitive information about patients.
Education
Grand Canyon University
Master In Health Science, Concentration Healthcare Administration
01.2023
University Overview
Strayer University
Bachelors in Business Administration, Healthcare Administration
01.2018
University Overview
Alpha Sigma Lambda Honors Society, GPA: 3.26, John Walsh Scholarship
Skills
- Processing Expense Reports
- Verbal and Written Communication
- Report Analysis
- Report Development
- Time Management
- Data Collection
- Office Administration
- Schedule Management
- Calendars Management
- Data Entry
- Team Collaboration
- Microsoft Access
- Microsoft Excel
- Correspondence Management
- Attention to Detail
- Proficient in [Software]
- Appointment Scheduling
- Employee Records Management
- Telephone Etiquette
- Employee Development
Timeline
Administrative Coordinator
Ognomy Inc
06.2022 - Current
Lead Patient Care Coordinator
Winship Cancer Institute of Emory
03.2021 - Current
Patient Financial Counselor
Northside Hospital
07.2019 - 02.2021
Medical Records Manager
Summit Spine and Joint Centers
06.2014 - 04.2019
Activities Director
Dogwood Forest
01.2009 - 05.2014
Grand Canyon University
Master In Health Science, Concentration Healthcare Administration
Strayer University
Bachelors in Business Administration, Healthcare Administration
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