Benjamin Niece
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Mr. Pickles Sandwich Shop
2022.12 - 2024.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
In-N-Out Burger
2020.10 - 2023.01
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Department Supervisor
Home Depot
2017.10 - 2020.10
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 3-4 employees, delegated tasks and held each employee accountable for completing assignments.
- Built and designed large displays weekly to promote specific products.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
Education
High School Diploma -
Homeschool
05.2017
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Customer Relationship Management (CRM)
- Customer Service
- Patience and Empathy
- Time management skills
- Cash Management
Timeline
Assistant Manager
Mr. Pickles Sandwich Shop
2022.12 - 2024.04
Cashier
In-N-Out Burger
2020.10 - 2023.01
Department Supervisor
Home Depot
2017.10 - 2020.10
High School Diploma -
Homeschool
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