Benjamin Niece
Mr. Pickles Sandwich Shop
7
years of professional experience
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.
Work History
Assistant Manager
1 Year 4 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
2 Years 3 Months- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Department Supervisor
3 Years- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 3-4 employees, delegated tasks and held each employee accountable for completing assignments.
- Built and designed large displays weekly to promote specific products.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
Education
High School Diploma
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Customer Relationship Management (CRM)
Customer Service
Patience and Empathy
Time management skills
Cash Management
Timeline
Assistant Manager
Mr. Pickles Sandwich Shop
12.2022 - 04.2024Read More
Cashier
In-N-Out Burger
10.2020 - 01.2023Read More
Department Supervisor
Home Depot
10.2017 - 10.2020Read More
Homeschool
High School Diploma
Read More