Samantha Nolan
Miami Springs,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
QVC
02.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Candidate Experience Coordinator Internship
AnywhereWorks Recruiting Department
08.2023 - 12.2023
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
Medical Support Associate
WellReceived
06.2022 - 08.2023
- Scheduled and booked patient appointments.
- Addressed patient concerns with empathy.
- Transferred calls to patient doctors and nurses.
- Documented necessary notes and patient information into different data software's.
- Gained HIPAA knowledge to ensure secure data handling, confidentiality of patient records.
Client Experience Associate
AnywhereWorks
04.2022 - 06.2022
- Answering a variety of inbound calls and live chats for different clients.
- Scheduled appointments, took messages and transferred calls to their correct departments all within a fast paced environment.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Documented calls through the scripting software.
Retail Sales Associate
PetsKingdom Corp.
01.2017 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
High School Diploma -
Miami Springs Senior High School
Miami Springs, Florida 06.2011
Skills
Customer Service
Active Listening
Data Entry
Critical Thinking
Computer Proficiency
Live chat support
Medical terminology knowledge
Call center experience
Careerfocus
To secure a career opportunity in a reputable company where I can expand my knowledge and utilize my skills all while making a significant contribution to the company.
References
- Jorge Arias: 786-303-4840
- Sonia Rojas: 305-491-8629
Timeline
Customer Service Representative
QVC
02.2024 - Current
Candidate Experience Coordinator Internship
AnywhereWorks Recruiting Department
08.2023 - 12.2023
Medical Support Associate
WellReceived
06.2022 - 08.2023
Client Experience Associate
AnywhereWorks
04.2022 - 06.2022
Retail Sales Associate
PetsKingdom Corp.
01.2017 - 01.2021
High School Diploma -
Miami Springs Senior High School
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