Samantha Nunes
Operations & Client Services Professional
Yuba City,CA
Summary
Organized and adaptable operations professional with experience in office management, compliance documentation, customer relations, scheduling, records management, and administrative support across property management, insurance, and public sector environments. Skilled in handling high-volume communication, problem solving, client coordination, and process organization in fast-paced settings. Seeking opportunities in operations, estimating, claims support, project coordination, inspection services, or administrative management.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Office Manager
Cal Valley Termite
Live Oak, CA
05.2019 - Current
- Coordinated daily operations, scheduling, inspections, and client communication for a high-volume service business
- Managed reporting, compliance documentation, inspection records, and administrative workflows
- Assisted with customer relations, job coordination, and operational problem-solving in fast-paced environments
- Maintained accurate documentation and ensured reports met state regulatory requirements
- Supported business growth through organization, customer service, and operational efficiency improvements
Records Clerk
Yuba City Police Department
Yuba City
02.2023 - 04.2024
- Managed confidential records, reports, and documentation while maintaining accuracy and compliance with department policies and legal requirements
- Assisted the public and internal personnel by responding to inquiries, providing information, and directing requests appropriately
- Handled high-volume phone calls and front-desk communication in a fast-paced environment requiring professionalism and strong multitasking skills
- Performed data entry, report processing, filing, and administrative support with a high level of attention to detail
- Utilized conflict resolution and de-escalation techniques when interacting with individuals in stressful or sensitive situations
- Maintained organized record systems and assisted with audits and documentation review to ensure compliance and accuracy
- Collaborated with multiple departments to support daily operations and ensure timely processing of reports and requests
Commercial Property Manager
Trident Property Management
Yuba City, CA
04.2018 - 04.2019
- Managed 40+ commercial properties and relations with property owners around the U.S
- Handled financial reports and budgeting for each property, lease negotiations, and drawing up lease contracts
- Maintained client relationships, conducted property showings with potential clients and tenants
Personal Lines Account Assistant
Sweeney and Selland Insurance Services
Chico, CA
03.2017 - 04.2018
- Serviced 350+ client accounts
- Maintained and built client relationships
- Quoted and sold insurance policies
Education
Certification in Medical Billing And Coding - Medical
DeVry University
Chicago, IL 08.2020 - 04.2021
Skills
Scheduling & Coordination
Customer Relations
Compliance Documentation
Records Management
Data Entry
Report Preparation
Administrative Support
Client Communication
Microsoft Office
Problem Solving
Multi-Line Phone Systems
Calendar Management
Operations Coordination
Regulatory Compliance
Inspection Coordination
Property Management Support
Insurance Support
Conflict Resolution
Timeline
Records Clerk
Yuba City Police Department
02.2023 - 04.2024
Certification in Medical Billing And Coding - Medical
DeVry University
08.2020 - 04.2021
Office Manager
Cal Valley Termite
05.2019 - Current
Commercial Property Manager
Trident Property Management
04.2018 - 04.2019
Personal Lines Account Assistant
Sweeney and Selland Insurance Services
03.2017 - 04.2018