Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Olivarez

Tucson,AZ

Summary

I have 15 plus years of customer service experience. I am conscientious, hard-working, great with a team or individually and am ready for a challenge.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Everise
03.2018 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Optometric Technician

Nationwide Vision
01.2016 - 02.2018
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.

Education

Certificate - Medical Secretary

Pima Medical Institute
Tucson, AZ
05.2002

High School Diploma -

Patagonia High School
Patagonia, AZ
06.2001

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Call center experience
  • Complaint resolution
  • Follow-up skills
  • Medical terminology knowledge
  • Clerical Support
  • Appointment Scheduling
  • Paperwork Processing
  • Scheduling

Timeline

Customer Service Representative

Everise
03.2018 - 04.2024

Optometric Technician

Nationwide Vision
01.2016 - 02.2018

Certificate - Medical Secretary

Pima Medical Institute

High School Diploma -

Patagonia High School

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Samantha Olivarez