Samantha Olivarez
Tucson,AZ
Summary
I have 15 plus years of customer service experience. I am conscientious, hard-working, great with a team or individually and am ready for a challenge.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Everise
03.2018 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Optometric Technician
Nationwide Vision
01.2016 - 02.2018
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Education
Certificate - Medical Secretary
Pima Medical Institute
Tucson, AZ05.2002
High School Diploma -
Patagonia High School
Patagonia, AZ06.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Complaint resolution
- Follow-up skills
- Medical terminology knowledge
- Clerical Support
- Appointment Scheduling
- Paperwork Processing
- Scheduling
Timeline
Customer Service Representative
Everise
03.2018 - 04.2024
Optometric Technician
Nationwide Vision
01.2016 - 02.2018
Certificate - Medical Secretary
Pima Medical Institute
High School Diploma -
Patagonia High School