Samantha O'Neill
Waukee
Summary
Experienced Assistant Manager adept at enhancing customer service and operational efficiency with over 20 years in the field. Skilled in leadership and communication, with a passion for team collaboration and innovative service strategies. Dedicated to achieving outstanding client satisfaction and service delivery.
Overview
19
19
years of professional experience
Work History
Sandwich Artist
Subway
Waukee
07.2026 - Current
- Prepared sandwiches following precise customer specifications and Subway standards.
- Assisted customers with menu selections and provided exceptional service experience.
- Collaborated with team members to ensure timely meal preparation during peak hours.
- Operated food service equipment, including slicers and ovens, safely and efficiently.
- Maintained cleanliness and organization of work area and food preparation stations.
- Kept work area clean and organized throughout each shift.
- Ensured compliance with health and safety regulations throughout the food preparation process.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
General Merchandise Associate
Target
Waukee
10.2025 - Current
- Provided excellent customer service by greeting shoppers upon arrival and engaging them throughout their shopping experience.
- Assisted customers with product selections and inquiries.
- Collaborated with team members to enhance customer service.
- Operated cash registers and processed transactions accurately.
- Maintained inventory accuracy through regular cycle counts.
- Restocked shelves as items were sold or moved to other locations in store.
- Monitored sales floor for restocking needs and product placement.
- Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
- Organized back room storage areas to ensure efficient access to inventory.
- Trained new associates on operational procedures and customer engagement.
Service Manager
Hyvee
West Des Moines
02.2025 - Current
- Enhanced customer satisfaction by effectively resolving issues
- Optimized operations to improve service delivery
- Mentored staff to enhance performance
- Implemented strategies to drive process improvements, analyze feedback
- Mentor staff, improve performance
Delivery Driver
UberEats
Waukee
05.2017 - Current
- Coordinated food deliveries to ensure timely arrival at customer locations.
- Implemented client retention strategies to maintain relationships with over 100 clients.
- Monitored customer feedback to consistently uphold high satisfaction ratings.
- Delivered exceptional customer service, increasing client satisfaction ratings
- Addressed delivery challenges quickly to guarantee accurate order fulfillment.
- Worked collaboratively with team members to enhance overall service effectiveness.
Delivery Driver
DoorDash
Waukee
05.2017 - Current
Service Manager
Hyvee
Grimes
10.2024 - 02.2025
Owner/Dog Sitter
Sami Pet Sits
San Antonio
06.2015 - 07.2022
- Executed financial tasks with precision
- Managed various responsibilities effectively
- Managed daily operations for pet sitting services across various client locations.
- Coordinated schedules for pet sitters to ensure timely service delivery.
- Developed strong relationships with clients to understand their pets' needs.
Hostess/To-Go Person
Chili's Bar & Grill & NAF/USAF
Yokota AB
12.2012 - 11.2013
- Orchestrated seamless guest experiences
- Balanced seating efficiency with warm welcomes, enhancing guest flow
- Fostered vibrant dining atmosphere, encouraging repeat visits
- Fostered vibrant dining atmosphere
- Resolved complaints, improving customer satisfaction
- Leveraged extensive product knowledge to assist customers in making informed purchasing decisions.
- Trained new staff, promoting teamwork
- Kept dining areas clean, ensuring pleasant environment
- Resolved complaints to enhance customer satisfaction and loyalty
- Monitored Self-Checkout for efficiency
Cashier
Home Depot
Glendale
12.2010 - 08.2012
- Leveraged product knowledge to assist customers in making informed purchasing decisions
- Enhanced customer satisfaction by effectively resolving issues and addressing concerns
- Processed customer transactions efficiently at the point of sale.
- Assisted customers in locating products throughout the store.
- Handled cash, credit, and check payments accurately.
Waitress
Pizza Hut
Wichita Falls
02.2009 - 05.2009
Truck Unloader
WalMart
Wilkes-Barre
05.2008 - 09.2008
- Unloaded 1-2 trucks daily, ensuring timely availability of merchandise
- Relocated merchandise using pallet jacks to optimize storage space
- Demonstrated endurance while lifting heavy items
- Stocked grocery and freezer sections to maintain product availability and presentation
- Worked collaboratively under deadlines
Order Picker
Randstad
Crestwood
04.2008 - 07.2008
Order Picker
Bradley Caldwell Inc.
Hazleton
01.2008 - 04.2008
Reservation Specialist
Hilton Reservations
Hazleton
05.2007 - 03.2008
- Verified accuracy of over 200 monthly reservations to enhance customer experience
- Ensured accuracy in 200+ monthly reservations
- Addressed booking issues to reduce customer complaints
- Leveraged software to streamline operations
Education
Business Administration -
Texas A&M University
San Antonio, TexasSkills
- Sales Assistance
- Customer Service
- Customer Engagement
- Daily Operations
- Inventory Control
- Onboarding Procedures
- Task Management
- Time Management
- Collaboration Techniques
- Organizational Skills
- Problem Solving
- Leadership
- Positive Interactions
- Communication
- Communication
Languages
- French
- Spanish
- Korean
Personal Information
Title: Assistant Manager
Hobbies and Interests
- Learning new skills such as Baking sourdough
- Home improvement
- Gardening
- Cooking new recipes
- Learning new languages such as French, Spanish and Korean
- Expanding my education and skill set through different networks and classes
- Currently studying to become HR certified through SHRM
Timeline
Sandwich Artist
Subway
07.2026 - Current
General Merchandise Associate
Target
10.2025 - Current
Service Manager
Hyvee
02.2025 - Current
Service Manager
Hyvee
10.2024 - 02.2025
Delivery Driver
UberEats
05.2017 - Current
Delivery Driver
DoorDash
05.2017 - Current
Owner/Dog Sitter
Sami Pet Sits
06.2015 - 07.2022
Hostess/To-Go Person
Chili's Bar & Grill & NAF/USAF
12.2012 - 11.2013
Cashier
Home Depot
12.2010 - 08.2012
Waitress
Pizza Hut
02.2009 - 05.2009
Truck Unloader
WalMart
05.2008 - 09.2008
Order Picker
Randstad
04.2008 - 07.2008
Order Picker
Bradley Caldwell Inc.
01.2008 - 04.2008
Reservation Specialist
Hilton Reservations
05.2007 - 03.2008
Business Administration -
Texas A&M University