Samantha Orona
New Albany
Summary
Detail-oriented operations professional with 3+ years of hands-on ICQA, inventory control, and floor health experience in high-volume distribution environments. Proven track record of improving inventory accuracy, reducing defects, strengthening SOP compliance, and driving data-backed process improvements. Known for strong analytical skills, ownership mentality, and ability to partner cross-functionally to maintain operational excellence.
Overview
5
5
years of professional experience
Work History
Area Manager L5
Amazon
10.2024 - 12.2025
- Led ICQA, Floor Health, and Pick quality initiatives across multiple departments, ensuring sustained inventory accuracy and operational compliance.
- Designed and implemented a Pick Error Indicator SOP, reducing quality-related defects by 35% in six weeks through standardized audit processes and corrective action plans.
- Built and deployed a macro-enabled quality tracking tool to analyze true vs. false shortages and damages, significantly improving defect visibility and accountability.
- Owned floor health management, partnering with ICQA teams to identify systemic inventory risks and implement corrective workflows.
- Facilitated Process Path Ownership (PPO) meetings for ICQA and Floor Health, driving alignment on audit results, defect trends, and improvement initiatives.
- Utilized operational data to improve throughput by 4.2% while maintaining strict quality and inventory standards.
Area Manager L4
Amazon
08.2023 - 10.2024
- Oversaw daily operations for teams of 50–120 associates, balancing productivity, quality, and inventory accuracy requirements.
- Partnered closely with ICQA and Data Analytics teams to execute cycle count strategies, resolve inventory discrepancies, and improve department-level KPIs.
- Led a targeted performance improvement initiative resulting in 22.1% quality improvement and 16.9% productivity growth within four weeks.
- Conducted regular floor audits and quality reviews to ensure adherence to SOPs and reduce repeat defects.
- Leveraged data-driven insights to proactively identify inventory risks and drive corrective actions.
Ship Clerk
Amazon
06.2021 - 07.2022
- Supported inventory control and outbound accuracy by coordinating 15–20 daily outbound loads and validating shipment data.
- Maintained dock and yard accuracy through close collaboration with operations, transportation, and inventory teams.
- Trained and supported associates on standard work, quality expectations, and documentation accuracy.
- Developed and enhanced a volume analysis spreadsheet comparing forecasted vs. actual shipments by location, improving route planning accuracy and reducing required truck capacity by 26.3% within 8 weeks.
Education
BBA - Business Management
Kent State University
Kent05.2023
Skills
- Inventory Control & Accuracy Audits
- Cycle Count
- Simple Bin Count
- Location Audits
- Floor Health & Defect Reduction
- Root Cause Analysis (RCA)
- SOP Development & Compliance
- Quality Metrics & KPI Tracking
- Process Improvement & Standard Work
- Cross-Functional Collaboration
- Associate Training & Coaching
- Data Analysis & Reporting
Websites
Timeline
Area Manager L5
Amazon
10.2024 - 12.2025
Area Manager L4
Amazon
08.2023 - 10.2024
Ship Clerk
Amazon
06.2021 - 07.2022
BBA - Business Management
Kent State University