Summary
Overview
Work History
Education
Skills
Websites
Language Competencies
Awards
Timeline
Generic

Samantha Ortiz

El Paso,TX

Summary

Senior Customer Service Representative with 14+ years of experience communicating with customers and maintaining customer records. Adaptable professional recognized by peers for effective analytical and communication skills. Looking to apply professional and educational experience in an evolving and challenging environment.

Overview

14
14
years of professional experience

Work History

Style Consultant

Target
05.2018 - 05.2022
  • Responsible for creating valuable guest experiences by understanding guest needs
  • Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotion strategies and basic visual merchandising
  • Knowledge in industry trends including: style, seasonality, and brand differentiation
  • Set, filled, and priced sales floor according to what is most important to guest.

Sales Teammate

Under Armour
04.2018 - 04.2019
  • Maximizes sales by delivering efficient, friendly and knowledgeable service
  • Proactively resolves customer concerns in manner consistent with company policy
  • Consistently provides support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions
  • Ensures store is neat, clean, and well-presented at all times through time and inventory management

Visual Merchandiser

Boston Store
06.2015 - 10.2017
  • Supports active selling culture by ensuring that visual moments are set and maintained to Visual Merchandising Guide (VMG) direction and inspirational for guest to drive sales
  • Assists in planning department(s) daily/weekly workload to support business priorities and deliver on sales goals
  • Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
  • Experience influencing team of hourly team members to improve their visual merchandising expertise and skills.

Sales Associate

Boston Store
06.2008 - 06.2015
  • Helps store achieve sales goals by helping customers select products that suit their specific needs
  • Assists with customer inquiries in-person and over phone
  • Educates customers about current and future promotions and events
  • Demonstrates knowledge of products and brand services to customers.

Education

Bachelor of Business Administration- BBA Marketing -

UMass Global
Orange, CA
12.2022

Associates degree - Applied Sciences- Fashion/Retail Marketing-Retail Management

Milwaukee Area Technical College
Milwaukee, WI
05.2016

High School Diploma -

Whitnall High School
Greenfield, WI
06.2010

Skills

  • Client Relationship Building
  • Tailoring Recommendations
  • Product expertise
  • Teamwork and Collaboration
  • Problem-Solving mindset
  • Highly organized
  • Multitasking abilities
  • Mastery of Microsoft Office (Word, Excel, PowerPoint)
  • Google Suite (Docs, Sheets, Slides)
  • Microsoft Windows 11 and Mac OS 12

Websites

Language Competencies

English- native language, basic (speaking, reading, writing)

Awards

  • Academic Honor Award, Milwaukee Area Technical College, 05/2017, Recognized scholastic achievement of a grade point average of 3.5 or higher
  • President’s List, Milwaukee Area Technical College, 02/2017, Achieved a 4.0 grade point average for Fall 2016 semester Worked closely with professors and advisors to complete assigned tasks and activities.
  • National Technical Honor Society, Milwaukee Area Technical College, 10/2016, Recognized for outstanding character and achievement One of 35 student initiates for 2016 term
  • Certificate of Commendation for a Scholastic Achievement, Phi Theta Kappa Honor Society and Scholastic Recognition Committee- Milwaukee Area Technical College, 11/2016, Recognition of exemplary scholastic achievement and graduation with honors for the required study toward an associate degree

Timeline

Style Consultant

Target
05.2018 - 05.2022

Sales Teammate

Under Armour
04.2018 - 04.2019

Visual Merchandiser

Boston Store
06.2015 - 10.2017

Sales Associate

Boston Store
06.2008 - 06.2015

Bachelor of Business Administration- BBA Marketing -

UMass Global

Associates degree - Applied Sciences- Fashion/Retail Marketing-Retail Management

Milwaukee Area Technical College

High School Diploma -

Whitnall High School

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Samantha Ortiz