Samantha Owens
Ventura,CA
Summary
Dedicated and results-driven professional with extensive experience in customer service, office administration, business operations, financial coordination, and team leadership. Skilled in managing daily operations, coordinating schedules, overseeing payroll, maintaining financial records, and building strong customer relationships. Excellent communication, organizational, and problem-solving abilities with a proven ability to thrive in fast-paced environments. Currently completing a Bachelor of Science in Business Management at Grand Canyon University. Seeking an opportunity for professional growth and advancement.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Aire Serv of Camarillo
Camarillo, Ca
05.2023 - Current
- Coordinate daily customer service and dispatch operations, prioritizing service requests and technician schedules.
- Manage digital scheduling systems and optimize team resources.
- Build customer relationships and resolve service concerns professionally.
- Create and maintain accurate customer accounts and service records.
- Handle appointment scheduling, changes, cancellations, and customer inquiries.
- Manage employee payroll, including hours, time off, and commissions.
- Perform financial duties, including bank reconciliations, expense tracking, and data entry.
- Prepare invoices, billing statements, and receipts.
- Maintain vendor records and monitor purchases and expenses.
Loan Officer Assistant
Mortgage Capital Partners
Westlake Village
07.2016 - 01.2023
- Supported mortgage loan processing from application through closing.
- Coordinated with underwriters, vendors, and business partners to obtain required documentation.
- Assisted processors with loan conditions, closing paperwork, and file management.
- Managed multiple loan files while ensuring accuracy and timely completion.
- Communicated with customers regarding loan requirements and application updates.
- Maintained compliance with applicable federal and state regulations.
- Handled confidential financial and personal information.
Dental Assistant
Charles C. Low DDS, MS Inc. Orthodontist
La Cañada Flintridge, California
05.2013 - 09.2015
- Assisted patients throughout orthodontic appointments and treatment.
- Prepared instruments, treatment rooms, and supplies for procedures.
- Performed dental X-rays and supported orthodontic diagnoses.
- Provided chairside assistance and patient education.
- Assisted with scheduling, file management, reception, and payment collection.
Dental Assistant
May Dental
Santa Clarita, California
03.2012 - 04.2013
- Prepared patients, treatment rooms, and instruments for dental procedures.
- Assisted dentists and hygienists with chairside patient care.
- Performed dental X-rays following safety protocols.
- Coordinated patient scheduling and communication between clinical and administrative staff.
Dental Assistant
Aspen Dental
California City, CA
02.2010 - 03.2012
- Prepared patients, treatment rooms, and instruments for dental procedures.
- Assisted dentists and hygienists with chairside patient care.
- Performed dental X-rays following safety protocols.
- Coordinated patient scheduling and communication between clinical and administrative staff.
Education
Trade School - Dental Assistant Training
Career Care Institute
Lancaster, CA05-2009
Bachelor of Science - Bachelor of Science in Business Mgmt – In Progress
Grand Canyon University
Phoenix, AZ11-2026
Skills
- Customer service
- Office administration
- Appointment scheduling
- Payroll administration
- Financial recordkeeping
- Microsoft Excel
Timeline
Customer Service Representative
Aire Serv of Camarillo
05.2023 - Current
Loan Officer Assistant
Mortgage Capital Partners
07.2016 - 01.2023
Dental Assistant
Charles C. Low DDS, MS Inc. Orthodontist
05.2013 - 09.2015
Dental Assistant
May Dental
03.2012 - 04.2013
Dental Assistant
Aspen Dental
02.2010 - 03.2012
Trade School - Dental Assistant Training
Career Care Institute
Bachelor of Science - Bachelor of Science in Business Mgmt – In Progress
Grand Canyon University