Samantha Papesh
Cypress,Texas
Summary
Enthusiastic and hardworking individual with experience in customer service, looking for a position where I can use my skills to help customers and improve their overall experience. I enjoy building friendly relationships with people and being part of a team.
Overview
4
4
years of professional experience
Work History
Sales Associate
Ups Store
Houston, TX
10.2024 - Current
- Provided exceptional customer service, fostering positive shopping experiences and encouraging repeat business.
- Assisted in inventory management, ensuring stock levels met demand and minimizing discrepancies.
- Conducted product demonstrations, highlighting key features to enhance customer understanding and engagement.
- Collaborated with team members to achieve sales targets, contributing to store performance and overall goals.
- Resolved customer inquiries effectively, maintaining high satisfaction levels through attentive service.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Processed transactions accurately using POS systems to ensure efficient service delivery.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Retail Sales Associate
Uniform Destination Outlets
Cypress, TX
02.2024 - 08.2024
- Served as a key holder, responsible for opening and closing the store, including securing cash registers and ensuring all areas are locked and secure.
- Conducted daily store inspections to ensure cleanliness and organization.
- Greeted and assisted customers in locating desired items, providing knowledgeable information about products and services.
- Fostered a welcoming environment by engaging with customers and building rapport.
- Managed freight deliveries, including unpacking, processing, and organizing merchandise for the sales floor.
- Created and maintained visually appealing merchandise displays that align with company standards and enhance the customer shopping experience.
Sales Associate
Talbots
Cypress, TX
03.2023 - 01.2024
- Assisted in replenishing stock by receiving shipments, unpacking products, and accurately placing them on the sales floor.
- Prepared merchandise for monthly floor sets, ensuring that displays are attractive and in line with company standards.
- Operated the Point of Sale (POS) system efficiently, processing customer transactions accurately and swiftly.
- Handled cash transactions with precision, ensuring the secure management of cash drawers and adherence to cash handling policies.
- Managed customer payments, issue receipts, and process returns and exchanges while maintaining a positive shopping experience.
- Collaborated with management in opening and closing procedures including securing the store, balancing cash registers, and preparing reports.
- Provided exceptional customer support by addressing product inquiries, guiding customers in their selections, and offering recommendations based on their needs.
- Handled returns and exchanges with a focus on customer satisfaction, resolving any issues effectively and professionally.
Part-Time Manager
Icing by Claire’s
Cypress, TX
03.2022 - 02.2023
- Ensured the store was visually appealing by cleaning and organizing all merchandise areas, including shelves, displays, and fitting rooms.
- Regularly assessed product placement and layout, making adjustments as needed to enhance customer accessibility and product visibility.
- Delivered outstanding customer service by actively engaging with shoppers, assisting them in product selections, and providing knowledgeable information about products.
- Addressed customer inquiries and concerns with professionalism and courtesy, ensuring a positive shopping experience.
- Sorted incoming freight efficiently, organizing merchandise according to established guidelines.
- Assisted in restocking shelves and displays, maintaining optimal inventory levels and product rotation.
Seasonal Associate
Kohl’s
Cypress, TX
10.2021 - 01.2022
- Efficiently processed customer returns and exchanges, ensuring compliance with store policies and maintaining accurate records of transactions.
- Communicated with customers during the return process, addressing any questions or concerns to ensure satisfaction.
- Reorganize clothing and shoe displays to enhance the visual appeal of the store and improve customer navigation.
- Guided customers in locating specific items, helping them navigate the store effectively and efficiently.
- Maintained a friendly and approachable demeanor, fostering a welcoming shopping atmosphere.
Education
High School Diploma -
Cypress Woods High School
Cypress, TX05.2022
Associate of Science - Software Engineering
Lone Star College
Houston, TXSkills
- Time management
- Problem-solving skills
- Teamwork and collaboration
- Problem-solving
- Reliable and punctual
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Conflict resolution
- Store opening and closing
- POS system operation
Communication Skills
Strong communication skills, both written and spoken. I can clearly express my ideas and listen to others, which helps me work well in teams. I also enjoy receiving feedback to help improve my work.
Timeline
Sales Associate
Ups Store
10.2024 - Current
Retail Sales Associate
Uniform Destination Outlets
02.2024 - 08.2024
Sales Associate
Talbots
03.2023 - 01.2024
Part-Time Manager
Icing by Claire’s
03.2022 - 02.2023
Seasonal Associate
Kohl’s
10.2021 - 01.2022
High School Diploma -
Cypress Woods High School
Associate of Science - Software Engineering
Lone Star College