Samantha Parke
Westerville,OH
Summary
Dynamic sales professional with expertise in contract negotiation and event coordination. Proven ability to enhance customer satisfaction and drive engagement through effective communication and problem resolution.
Overview
11
11
years of professional experience
Work History
Lead Bartender
Knotty Pine Brewing
Columbus, OH
04.2015 - Current
- Managed bar operations and ensured compliance with health and safety standards.
- Created and curated innovative drink menus to enhance guest experiences.
- Trained and mentored junior bartenders on service techniques and drink preparation.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Trained new bartenders on drink preparation and upselling techniques.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
Director of Sales
The Golf Club at Little Turtle
Westerville, OH
10.2022 - 10.2023
- Directed sales strategies to enhance member engagement and retention.
- Analyzed market trends to identify new business opportunities and target demographics.
- Coordinated events and tournaments to drive member participation and satisfaction.
- Established relationships with local businesses for partnership opportunities and sponsorships.
- Implemented CRM systems to streamline sales tracking and reporting processes.
- Negotiated contracts with vendors, suppliers, distributors and other businesses.
- Resolved customer complaints quickly by providing satisfactory solutions or refunds.
- Created detailed reports on sales performance metrics and trends.
- Drafted creative marketing materials such as brochures, flyers and presentations.
Account Manager
Inspira Marketing
Columbus/Athens, OH
07.2019 - 07.2020
- Developed client relationships to understand needs and enhance service delivery.
- Coordinated project timelines and resources across multiple marketing campaigns.
- Managed account budgets while ensuring alignment with client expectations and goals.
- Facilitated communication between clients and internal teams for seamless execution.
- Analyzed market trends to provide strategic insights for client recommendations.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained accurate records of all customer interactions in the CRM system.
Education
Marketing
Franklin University
Columbus09-2020
Skills
- Effective communication
- Problem resolution
- Client relationship management
- Event coordination
- Contract negotiation
- Sales strategy development
- Employee coaching
- Point of sale systems
Affiliations
Volunteer - MOFC, Columbus, OH
Timeline
Director of Sales
The Golf Club at Little Turtle
10.2022 - 10.2023
Account Manager
Inspira Marketing
07.2019 - 07.2020
Lead Bartender
Knotty Pine Brewing
04.2015 - Current
Marketing
Franklin University