SAMANTHA PAUL
Fresno,CA
Overview
14
14
years of professional experience
Work History
Server
Max's Bistro And Bar
03.2021 - Current
- Demonstrated strong time management skills by servicing up to 40 guests at once, without compromising service quality.
- Cultivated warm experiences with guests ensuring repeat business of regulars.
- Addressed and resolved customer complaints promptly and professionally to maintain positive relationships.
- Increased sales, averaging $2000/day, with upselling techniques and thorough knowledge of menu items and specials.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
House of Kebab
01.2019 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled cash transactions accurately.
Receptionist
Fresno Dental Works
01.2018 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed patient financial accounts for three Doctors.
- Confirmed appointments, communicated with clients, and updated client records.
- Accurately submitted and handled patient insurance claims for dental visits.
- Referred to and communicated with specialty offices to coordinate patient treatment.
Server
Riley’s Brew Pub
06.2017 - 10.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hostess
Elbow Room
12.2016 - 03.2017
- Greeted customers warmly upon arrival.
- Managed waitlist to ensure timely seating
- Answered customer questions about hours, seating, and menu information.
- Booked and managed guest reservations,
- Worked with front of house staff to accommodate guests in any way, creating a pleasant dining experience.
Photographer
Larson Brothers Photography
08.2016 - 03.2017
- Photograph school children throughout Central Valley.
- Set up photography equipment, communicate with students, staff and parents, and calmly take care of any problems that may arise, making sure every picture day is run smoothly.
Photographer
Lifetouch National School Studios
07.2010 - 08.2016
- Photographed school students and staff throughout the Central Valley for a nationwide firm, averaging 200 photos a day.
- Photographed underclass yearbook and ID photos, senior portraits, commencements, sports photos, dances.
- Communicated with school staff and parents to make sure every picture day was run efficiently and the best photograph was captured for every student.
Busser
TGI Fridays
05.2015 - 03.2016
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
Server
Eureka Burger
04.2012 - 03.2014
- Provided exceptional service, setting the tone for a positive dining experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Education
Fresno City College
Fresno, CA06.2024
Some College (No Degree) - Psychology
Fresno Pacific University
Fresno, CASome College (No Degree) - Criminology
University of California, Irvine
Irvine, CAGED -
Central High School
Fresno, CA06.2009
Skills
- Strong Work Ethic
- Exceptional customer service
- Responsible, punctual and disciplined
- High-volume dining
- Tableside Etiquette
- Team Player
- High Energy and Stamina
- Wine service
- Wine pairing knowledge
- Cash Handling
Activities
- Swam for Fresno Pacific swim team (NAIA National Champions 2012)
- Water polo for UC Irvine (NCAA Division I Big West Champions 2010)
- Swam five years for the Fresno Dolphins Swim Team
- Two years varsity swimming and water polo for Central High School
References
- JJ Wettstead, Owner - Max's Bistro and Bar (559)259-8287
- Jordan Johnston, Manager - Max's Bistro and Bar (559)349-0039
- Kirstin Miller, Manager - Max's Bistro and Bar (559)540-6047
Timeline
Server
Max's Bistro And Bar
03.2021 - Current
Server
House of Kebab
01.2019 - 03.2021
Receptionist
Fresno Dental Works
01.2018 - 03.2021
Server
Riley’s Brew Pub
06.2017 - 10.2018
Hostess
Elbow Room
12.2016 - 03.2017
Photographer
Larson Brothers Photography
08.2016 - 03.2017
Busser
TGI Fridays
05.2015 - 03.2016
Server
Eureka Burger
04.2012 - 03.2014
Photographer
Lifetouch National School Studios
07.2010 - 08.2016
Fresno City College
Some College (No Degree) - Psychology
Fresno Pacific University
Some College (No Degree) - Criminology
University of California, Irvine
GED -
Central High School
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