Samantha Payne
Normal,IL
Summary
Solid academic training in Criminal Justice, Training and Development and Project Management. Diligent worker with demonstrated drive for success; willing to work effectively and efficiently to get a task done. Proven record of proficiency, reliability, organizational and problem-solving skills. Strong leadership and verbal skills to effectively lead a successful team.
Overview
20
20
years of professional experience
Work History
general manager
mmj enterprises dba mcdonald’s
06.2004 - Current
- Oversees operations of a high volume restaurant leading a team of as many as 65 people
- Top performer in drive thru service times for 2 years consistently
- High level of success with food cost and customer service initiatives
- Implemented a successful trainer’s program quarterly
- Facilitates weekly meetings with department managers to discuss weekly achievements and opportunities
- Hire, train and develop new crew weekly with the expectation of building them into managers.
Education
Technology Management - Project Management/Training and Development
Illinois State University
Normal, ILBachelor of Science - Criminal Justice Sciences
Illinois State University
Normal, ILSkills
EXCELLENT LEADERSHIP SKILLS
Accomplishmentsandawards
- MANAGER OF THE QUARTER 2ND QUARTER 2006
- ASSISTANT MANAGER OF YEAR 2007
- GENERAL MANAGER OF THE YEAR 2008
- OUTSTANDING STORE MANAGER OF THE YEAR (CHICAGO REGION) 2009
- RAY KROC AWARD WINNER 2009
- GENERAL MANAGER OF THE YEAR 2015
- GENERAL MANAGER OF THE YEAR 2019
- RECEIVED A CORPORATE VISIT FROM MCDONALD'S CEO AND 5 ZONE PRESIDENTS JANUARY 2021
Activities
- SHOP, COOK AND SERVE FOOD AT THE SALVATION ARMY EVERY MONTH AND HAVE BEEN DOING SO FOR 13 YEARS
- BIG BROTHERS/BIG SISTERS VOLUNTEER
- EASTER SEALS
- BOYS AND GIRLS CLUB
- RONALD MCDONALD HOUSE CHARITIES
- HABITAT FOR HUMANITY
Timeline
general manager
mmj enterprises dba mcdonald’s
06.2004 - Current
Technology Management - Project Management/Training and Development
Illinois State University
Bachelor of Science - Criminal Justice Sciences
Illinois State University
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