Samantha Pellot-Townson
Kings Park,NY
Summary
Experienced Dental Professional with over 12 years of demonstrated laboratory and clinical skills. Seeking a challenging position where I can expand my knowledge and skills to provide best possible customer experience.
Overview
3
3
years of professional experience
Work History
Clinical Support Specialist
Dandy
02.2023 - 04.2024
- Technical advisor for clinical and lab operations.
- Responsible for helping educate Doctors on digital workflows for fixed and removable products.
- Experience with scan review, case monitoring, design/material advice, margin tracing, loading scan streams, IT troubleshooting and complex case design assistance.
- Maintained up-to-date knowledge on industry advancements, continually improving the level of care provided to patients.
- Streamlined workflow efficiencies within the clinical environment through continual process improvements and updates on best practices in patient care management.
Quality Control Specialist
Dandy
08.2022 - 01.2023
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Patient Coordinator
Whitehall Dental Arts
01.2021 - 12.2022
- Patient Registration
- Manage the Doctor and Hygiene Schedules
- Verify Insurance and Pre-Determinations
- Prepare and Present Treatment plans with Financial estimates
- Collect Payments
- Operate with Dentrix Ascend
Dental Lab Technician
Dandy
01.2022 - 08.2022
- Maintain and Operate Carbon 3-D Printing machines and Milling Machines
- Design fixed and removable products using 3-Shape CAD-CAM software
- Fabricate and post process to finish various fixed and removable appliances.
- Maintain inventory of Lab Materials
- QC/Ship final products
Education
No Degree - Public Reading, Speaking And Teaching
Christian Life And Ministry School
06.2024
Associate of Applied Science - Restorative Dentistry
New York City College of Technology of The City University of New York
Brooklyn, NY05.2014
Skills
- HIPAA knowledge
- Patient confidentiality
- Clinical Documentation
- 3D Scan/Design
- Restorative Dentistry
- Proficient in Saas applications: Zendesk, Slack, Microsoft, Salesforce, Splashtop, TeamViewer
- Customer Experience
Timeline
Clinical Support Specialist
Dandy
02.2023 - 04.2024
Quality Control Specialist
Dandy
08.2022 - 01.2023
Dental Lab Technician
Dandy
01.2022 - 08.2022
Patient Coordinator
Whitehall Dental Arts
01.2021 - 12.2022
No Degree - Public Reading, Speaking And Teaching
Christian Life And Ministry School
Associate of Applied Science - Restorative Dentistry
New York City College of Technology of The City University of New York
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