Samantha Peluso
Chicago
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Illinois Secretary Of State
Chicago, IL
04.2010 - 04.2023
- Educated the youth on School Bus Safety teaching classes to K-6th grade about the importance of school bus safety
- Certified Technician to install Child Safety Seats
- Assisted at Illinois Secretary of State Mobile Units at hundreds of locations throughout Illinois
- Created and managed office systems to efficiently deal with documentation
- Assisted on Homebound ID program receiving calls from applicants and organizing and maintaining the voicemail and email lines for this program
- Voiced the safety seat line for the Illinois Secretary Of State a
- Educated the youth on Middle School Bicycle Safety by teaching virtual classes during the pandemic
- Certified to teach Rules Of The Road classes for Senior Citizens at various locations throughout Illinois
- Managed efficient cash register operations.
- Answered high volume of phone calls and email inquiries
- Updated Excel spreadsheets and created efficient ways to organize data collected from events
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays.
- Built customer loyalty and retention by delivering excellent experiences.
- Developed strong rapport with customers and created positive impression of business.
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
High School Diploma -
Lake Park High School
Roselle, IL05.2008
No Degree - Journalism
Columbia College
Chicago, IL Skills
- Schedule Planning
- Social Media Knowledge
- Active Listening
- Public Speaking
- Meeting Agendas and Minutes
- Customer Service-Oriented
- Interpersonal Communications
- Executive Support
- Customer Retention and Satisfaction
- Relationship Building
- Detail Oriented
- Proper Phone Etiquette
- Information Confidentiality
- Microsoft Office (Word, Excel, Powerpoint)
- Coordinate Events
- Public Relations
- Logistics and Schedule Management
- Writing
- Database Management
- Meets Deadlines
- Strategic Thinking and Problem Solver
- Professional and Mature
- Multitasking Abilities
- Interpersonal Skills
- Vendor Management
- Document Preparation
- Organizational Skills
Accomplishments
- Certified Public Speaker for the State Of Illinois under Jesse White Administration
Timeline
Executive Assistant
Illinois Secretary Of State
04.2010 - 04.2023
High School Diploma -
Lake Park High School
No Degree - Journalism
Columbia College