Samantha Penzone
Washington,DC
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server
Scramblers
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Shift Leader
Be Fit Cafe
11.2021 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Science - Physcological Brain Sciences
George Washington University
Washington, DC05.2027
Skills
- Supply Restocking
- Order Management
- Table Bussing
- Food Inspection
Timeline
Server
Scramblers
06.2023 - Current
Shift Leader
Be Fit Cafe
11.2021 - 08.2023
Bachelor of Science - Physcological Brain Sciences
George Washington University
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