Samantha Phelps
Wilmington,NC
Summary
Highly interactive veterinary technician with sound knowledge of all canines and felines. Patient, friendly and understands pet nutrition. Detail-oriented and delivers great customer service. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Autism Society of North Carolina-Social Rec
Wilmington, NC
11.2023 - Current
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision-making abilities.
- Provided guidance and support to ensure safety of individuals served.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with clients to facilitate smooth, quality care.
- Enhanced client wellbeing by supporting participation in recreational activities.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Assisted clients with maintaining good personal hygiene.
Cashier
Beach Bagels and Subs
Wilmington, NC
04.2023 - 10.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
Overnight Stock Associate
Michael's Arts & Crafts Store
Wilmington, NC
10.2022 - 03.2023
- Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
- Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
- Picked up boxes and related trash from sales floor.
- Followed instructions to properly arrange merchandise items.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Assisted customers with product, promotion and policy information.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Updated pricing and sales signs to promote merchandise.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Veterinary Technician
Cobb Animal Clinic PA
Greensboro, NC
10.2020 - 07.2022
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Delivered excellent service to pet owners to drive repeat business.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Education
Some College (No Degree) - Exercise Science
University of North Carolina At Wilmington
Wilmington, NCSkills
- Cash Register Operation
- Guest Inquiries
- Written and Verbal Communication
- Cash Handling
- Customer Relations
- Customer Service
- Tick Removal
- X-Ray Review
- Dog Bathing
- Elizabethan Collar Application
- Supply Restocking
- Animal Restraint
- Animal Positioning
- Dog Nail Trimming
- Stocking Products
- Stock Replenishment
- Cleaning
- FIFO Stocking
- Moving Boxes
- Transportation
- Behavior redirection
- Social Skills Development
- First-aid and CPR
- Community activities
- Recreational Activities
- Client documentation
Timeline
Direct Support Professional
Autism Society of North Carolina-Social Rec
11.2023 - Current
Cashier
Beach Bagels and Subs
04.2023 - 10.2023
Overnight Stock Associate
Michael's Arts & Crafts Store
10.2022 - 03.2023
Veterinary Technician
Cobb Animal Clinic PA
10.2020 - 07.2022
Some College (No Degree) - Exercise Science
University of North Carolina At Wilmington
Similar Profiles
Rhea KhotRhea Khot
Camp Counselor at Autism Society Of North Carolina-Social RecCamp Counselor at Autism Society Of North Carolina-Social Rec
MCKENNZIE BLACKMCKENNZIE BLACK
Autism Supports Professional at Autism Society of North CarolinaAutism Supports Professional at Autism Society of North Carolina
Blaire HalesBlaire Hales
Registered Behavioral Technician at The Autism Society of North CarolinaRegistered Behavioral Technician at The Autism Society of North Carolina