Samantha Phillips
Parma Hts.,OH
Summary
Proven Server with a strong work ethic and exceptional customer service skills, honed at Bob Evans Restaurant. Excelled in multitasking and POS operation, enhancing guest satisfaction through personalized service and efficient problem-solving. Cultivated lasting customer relationships, significantly contributing to a positive dining experience.
Overview
19
19
years of professional experience
Work History
Server
Bob Evans Restaurant
03.2010 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server
Big Boy Restaurant
12.2005 - 03.2010
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Answered customers' questions, recommended items, and recorded order information.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Education
High School Diploma -
Electronic Classroom of Tomorrow
Columbus, OH03-2008
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Sales expertise
- POS operation
- Multitasking
Timeline
Server
Bob Evans Restaurant
03.2010 - Current
Server
Big Boy Restaurant
12.2005 - 03.2010
High School Diploma -
Electronic Classroom of Tomorrow
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