Samantha Phillips
AMPM Arco
Pittsburg,CA
11
years of professional experience
Achieved high levels of customer satisfaction through effective service management.,Streamlined cash handling protocols to minimize discrepancies and errors.,Enhanced merchandising efforts resulting in improved product visibility.
Work History
Store Manager
1 Year- Led a team of 15 members to achieve operational goals.
- Assisted in managing store operations and maintaining inventory levels. Supported team members in achieving sales targets and customer satisfaction. Helped maintain a secure environment by overseeing access to the store.
- Cultivated customer-centric strategies to enhance service delivery.
- Directed business operations to achieve sales objectives.
- Ensured compliance with safety standards to promote workplace safety.
- Administered weekly payroll processing to ensure timely employee compensation.
- Oversaw daily and weekly cleaning schedules to ensure thorough preparation for walkthroughs.
Sales Associate
1 Year- Performed daily cleaning and maintenance to ensure a safe and welcoming store environment.
- Served as a trusted key holder, opening and closing the store and handling shift responsibilities
- Delivered friendly and efficient customer service while assisting with purchases and resolving concerns.
- Managed inventory by placing and receiving store orders to maintain stock levels.
Caregiver
2 Years 6 Months- Provided compassionate and personalized care to elderly and disabled clients in their homes
- Assisted with activities of daily living, including bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or concerns
- Managed medical appointments and transportation for clients ensuring timely arrival at healthcare facilities
- Supported clients with mobility assistance including transferring from bed to wheelchair or vice versa
- In Home Support Services (IHSS)
Cash Office Associate
10 Months- Managed and maintained accurate filing system for all company documents, ensuring easy retrieval and organization
- Maintained inventory of office supplies and placed orders as to ensure smooth operations
- Managed petty cash fund and accurately recorded all transactions for financial reporting purposes
Department Manager
11 Months- Managed a team of 5 retail associates, providing guidance and support to ensure exceptional customer service
- Analyzed sales data and market trends to identify opportunities for product assortment improvements and inventory optimization
- Developed strong relationships with key customers, addressing their concerns promptly to enhance satisfaction levels
- Led training programs for new hires, ensuring consistent adherence to company policies and procedures
Customer Service Manager
5 Years 4 Months- Managed a team of 10 customer service representatives, providing guidance and support to ensure high-quality customer interactions
- Collaborated with cross-functional teams including sales, marketing, and operations to address escalated issues and provide timely resolutions
- Developed strong relationships with key clients through regular communication and proactive problem-solving initiatives
- Identified recurring issues reported by customers through analysis of support tickets data; collaborated with relevant departments to implement permanent solutions
- Developed and implemented quality assurance measures to ensure consistent delivery of exceptional service
Education
High School Diploma
Skills
Oversaw development of planograms to optimize product layouts.
Directed merchandising initiatives for brand enhancement.
Managed multi-line phone systems to improve customer communication.
Implemented time management strategies to boost team productivity.
Supervised cash handling operations over 20 years to ensure fiscal integrity.
Executed POS system management for 20 years to enhance transaction efficiency.
Led customer service efforts to elevate client experiences.
Managed team dynamics for 5 years to achieve operational excellence.
Timeline
Store Manager
AMPM Arco
08.2025 - CurrentRead More
Sales Associate
Circle-K
08.2024 - 08.2025Read More
Caregiver
IHSS
02.2022 - 08.2024Read More
Cash Office Associate
HomeGoods
07.2021 - 05.2022Read More
Department Manager
Hobby Lobby
08.2020 - 07.2021Read More
Customer Service Manager
Walmart
04.2015 - 08.2020Read More
Vicente High School
High School Diploma
Read More