Samantha Pisciotta
Summary
Dependable team member with extensive experience in customer service, banking, and shift leadership. Proven ability to train staff, maintain organization, and address customer needs effectively. Seeking a supervisor position to use my skills in team support and operational efficiency.
Overview
7
7
years of professional experience
Work History
Personal Banker II
Ulster Savings Bank
New Paltz, NY
06.2024 - Current
- Facilitate opening of new accounts and financial transactions for customers.
- Ensure accuracy in cash handling, account documentation, and compliance with regulations.
- Resolved customer issues to maintain a positive banking experience.
- Cultivate strong customer relationships to promote services and enhance satisfaction.
- Assist in training new staff to support branch operations and improve workflow efficiency.
- Participate in community outreach events sponsored by the bank.
New Accounts Representative
Ulster Savings Bank
New Paltz, NY
05.2023 - 06.2024
Float Teller
Ulster Savings Bank
New Paltz, NY
07.2022 - 11.2022
Shift Leader
Dunkin'
09.2018 - 07.2022
- Supervised team operations during shifts, ensuring smooth workflow and quality service.
- Trained and mentored new employees and delegated tasks as needed.
- Maintained clean, organized work environments and proper product merchandise levels.
- Handled cash registers, reconciled drawers, and supported opening/closing procedures.
- Maintained professionalism when resolving issues with unhappy or upset customers.
Education
Associate of Science -
Ulster County Community College
Stone Ridge, NY01.2020
Graduated -
Highland High School
Highland06-2015
Skills
- Staff supervision and training
- Customer service and conflict resolution
- Cash handling and financial transactions
- Account opening
- Problem-solving and decision-making
- Time management and multitasking
- Attention to detail
- Communication and teamwork
- Product knowledge
Volunteer Experience
Participated in community and company outreach events through Ulster Savings Bank.
Timeline
Personal Banker II
Ulster Savings Bank
06.2024 - Current
New Accounts Representative
Ulster Savings Bank
05.2023 - 06.2024
Float Teller
Ulster Savings Bank
07.2022 - 11.2022
Shift Leader
Dunkin'
09.2018 - 07.2022
Associate of Science -
Ulster County Community College
Graduated -
Highland High School