Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Porter

Brunswick,GA

Summary

Dynamic professional with a proven track record in customer service and sales strategy, honed at iThink Financial. Excelled in complaint handling and relationship building, significantly enhancing member satisfaction. Skilled in call center operations and banking, with a commitment to continuous learning and community engagement. Demonstrates a strong ability to exceed performance metrics through effective communication and team collaboration.

Overview

4
4
years of professional experience

Work History

Server

Corridor Z Kitchen + Cocktails
Jekyll Island, GA
07.2024 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.

Member Service Advisor

iThink Financial Credit Union
Jasper, GA
06.2022 - 07.2024
  • Provided excellent customer service to members and guests in person, by phone, and electronically.
  • Assisted members with account inquiries, loan applications, and balance transfers.
  • Processed deposits, withdrawals, payments, check cashing transactions and other financial services for members.
  • Maintained accurate records of member accounts using the computer system.
  • Resolved account discrepancies and investigated disputed charges quickly and efficiently.
  • Performed cross-selling activities to meet individual member needs through product knowledge.
  • Scheduled appointments for members seeking additional assistance or advice from financial advisors or senior managers.
  • Balanced cash drawers daily to ensure accuracy of all teller transactions.
  • Adhered to policies and procedures set forth by the organization's code of conduct.
  • Educated members on the benefits of utilizing online banking services available through the credit union website.
  • Initiated outbound sales calls to existing, potential customers regarding products, services offered by the credit union.
  • Participated in community outreach events representing the credit union.
  • Attended staff meetings providing feedback on performance metrics.
  • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Server

Wilderness At The Smokies
Sevierville, TN
01.2021 - 01.2022
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Upheld high standards of sanitation in accordance with health department regulations.

Education

High School Diploma -

Jefferson County High School
Dandridge, TN
05-2020

Skills

  • Call center operations
  • Complaint handling
  • Member correspondence
  • Membership renewals
  • Banking
  • Call center experience
  • Sales strategy
  • Customer service
  • Relationship building

Timeline

Server

Corridor Z Kitchen + Cocktails
07.2024 - Current

Member Service Advisor

iThink Financial Credit Union
06.2022 - 07.2024

Server

Wilderness At The Smokies
01.2021 - 01.2022

High School Diploma -

Jefferson County High School

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Samantha Porter