Samantha Porter
Murrieta,CA
Summary
Medical Office Assistant coordinating patient check-ins, high-volume patient intake, insurance verifications, EMR/EHR workflows, and multi-provider scheduling in medical office settings. Supports elevated front-of-house service while protecting HIPAA compliance, insurance verification accuracy, and organized records. Combines medical office training with clinical assistant coursework to keep patient flow moving and handoffs clear.
Overview
1
1
Language
4
4
Certifications
13
13
years of professional experience
Work History
EVENT CREW/BAR/ID VALIDATION
Event Aces/F&B Innovation
Long Beach, CA
03.2024 - 09.2026
- Executed efficient beverage service during events, enhancing guest satisfaction and contributing to a vibrant atmosphere.
- Assisted lead supervisor in coordinating event logistics, ensuring seamless operations and timely execution of activities.
- Engaged with guests to provide exceptional service, fostering a welcoming environment and promoting repeat attendance.
- Monitored crowd dynamics to adjust staffing levels, optimize service efficiency and minimize waiting times.
- Demonstrated a positive demeanor while interacting with patrons, enhancing overall experience and team morale.
- Coordinated with event teams to streamline beverage service, resulting in improved guest satisfaction and smoother operations.
- Verified guest identification and monitored entry requirements to support safe event access.
- Supported bar setup and restocking to keep service areas stocked throughout event operations.
- Coordinated with event staff to maintain smooth guest flow during busy service periods.
- Managed crowd movement near service points to reduce congestion and support orderly event operations.
- Assisted lead supervisors with event logistics, setup, and shift transitions as needed.
- Maintained clean bar and service areas to support safe, organized event conditions.
- Delivered courteous guest service while answering questions and resolving routine concerns quickly.
- Monitored supply levels and replaced items before service interruptions affected guests.
- Followed venue procedures for age verification, crowd safety, and responsible service.
- Helped set up and break down event spaces according to venue requirements.
- Tracked closing tasks at the end of events to leave service areas ready for next shift use.
- Supported inventory counts and supply organization to keep event materials accessible and orderly.
Medical Office Assistant
Desert Eye and Laser
Palm Desert, CA
07.2021 - 08.2026
- Processed [number] appointment changes per day while coordinating provider calendars and urgent visit rescheduling.
- Coordinate front-desk administrative operations and manage multi-physician digital calendars for a high-volume clinical facility.
- Optimize patient check-in/check-out flows, surgical and post-operative scheduling, and urgency-based appointment distribution.
- Maintain 100% compliance with HIPAA/PIPA privacy frameworks, ensuring secure handling of electronic medical records (EMR) and patient charts.
- Streamlined digital intake pipelines and automated reminder systems to elevate client experience and increase clinic throughput.
- Provide warm, empathetic concierge service to patients, addressing inquiries and establishing a luxurious, reassuring atmosphere.
- Managed front desk operations and greeted patients with clear communication and calm, professional service.
- Verified insurance eligibility, copays, and referral details before appointments to reduce registration delays.
- Maintained confidential patient records and handled electronic chart updates in line with privacy requirements.
- Supported prior authorization requests by gathering documentation and coordinating follow-up with clinical staff.
- Entered clinical and administrative data accurately into practice systems to keep records current.
- Responded to patient questions by phone, explaining scheduling details and visit preparation clearly.
- Organized referral coordination between patients, providers, and outside offices to support timely care.
- Collected copays, processed payments, and balanced daily front-desk transactions with attention to detail.
- Prepared patient charts and updated documentation before visits to support efficient clinical workflows.
- Assisted patients with intake forms and answered routine questions with a reassuring, service-focused approach.
- Tracked incoming records and correspondence to keep documents organized and accessible for staff.
- Supported office communication by relaying messages, confirming appointments, and updating patient contact details.
- Assisted with daily administrative tasks to keep the medical office running smoothly and on schedule.
Office Manager / Admissions Director / Financial Aid Coordinator
Elite Cosmetology School
Palm Desert, CA
05.2020 - 06.2025
- Completed [number]% of student admissions follow-up tasks per week to keep application pipelines moving on schedule.
- Directed daily front- and back-office administrative functions, personnel workflows, and facility logistics for a credentialed institution.
- Supervised 4 direct administrative staff members and monitored performance, schedules, and curriculum tasks for 7 educators.
- Executed 100% compliant regulatory reporting, financial audits, and governance documentation in accordance with strict state and institutional guidelines.
- Oversee full database administration, securely tracking student/client intake files, financial agreements, and historic records.
- Resolved high-escalation personnel, client, and operational concerns through empathetic, solution-oriented communication.
- Oversaw front-office operations, coordinating daily coverage, student support, and administrative workflow across departments.
- Supervised administrative staff schedules, task assignments, and performance follow-up to support consistent office coverage.
- Handled student inquiries by phone and in person, providing clear information and courteous service.
- Maintained confidential student and financial records with careful file organization and secure document handling.
- Coordinated admissions interviews, enrollment paperwork, and student onboarding steps from start to finish.
- Supported financial aid processing by reviewing forms, tracking approvals, and following up on missing documentation.
- Prepared reports, correspondence, and meeting materials for leadership and compliance review.
- Scheduled appointments, meetings, and classroom-related calendar items to keep daily operations organized.
- Tracked invoices, deposits, and payment records to support accurate financial administration.
- Resolved parent, student, and staff concerns with calm communication and practical follow-through.
- Updated database entries, enrollment records, and financial aid files to keep information current and accessible.
- Coordinated office supplies, equipment needs, and vendor communication to support uninterrupted operations.
- Assisted with compliance reporting, audit preparation, and document organization for internal review.
- Improved daily office flow by prioritizing urgent requests, follow-up items, and time-sensitive administrative tasks.
FOOD EXPEDITOR
Enzo Bistro
Rancho Mirage, CA
11.2024 - 05.2025
- Coordinated food order flow between kitchen and servers to shorten delivery times and reduce errors.
- Inspected plates for quality and presentation to maintain menu standards and improve guest satisfaction.
- Managed simultaneous orders during peak shifts while preserving order accuracy and timely service.
- Communicated priorities with chefs to expedite high-urgency dishes and resolve preparation bottlenecks.
- Optimized food order processes, significantly reducing service time and improving customer satisfaction during peak dining hours.
- Facilitated effective communication between front and back of house, ensuring seamless service and consistently high-quality food delivery.
- Verified plated dishes matched guest orders before release to the dining room.
- Communicated timing updates to servers to keep food moving smoothly during peak service.
- Checked each plate for presentation, temperature, and completeness before it left the pass.
- Monitored ticket flow to keep priority orders organized and delivered in the correct sequence.
- Resolved order discrepancies quickly by confirming details with kitchen staff and front-of-house team.
- Maintained organized staging areas to support efficient pickup and reduce confusion at the pass.
- Supported kitchen and service staff by relaying special instructions and last-minute changes.
- Kept pace with multiple orders at once while maintaining accuracy under pressure.
- Followed kitchen standards for order handling, presentation, and handoff procedures.
- Cleared the pass area regularly to support an efficient and sanitary service line.
- Assisted with coordinating special requests to match guest expectations and dining preferences.
- Tracked menu items in progress to anticipate delays and adjust service timing.
- Supported smooth shift turnover by communicating active orders and pending items clearly.
- Maintained calm, professional service in a fast-paced dining environment with frequent order changes.
SALON COORDINATOR
The Dry Bar
Marina del Rey, CA
02.2014 - 10.2017
- Managed high-volume appointment scheduling and inbound calls to maximize daily booking capacity.
- Maintained detailed guest records to personalize service and improve repeat visit rates.
- Handled cash transactions and balanced register accuracy during opening and closing procedures.
- Trained new front desk staff on check-in, payment processing, and customer service standards.
- Managed retail inventory and restocking to sustain consistent product availability and sales performance.
- Fostered a welcoming environment, ensuring guests felt valued and attended to, enhancing overall customer experience.
- Streamlined appointment scheduling processes, significantly reducing waiting times and improving customer satisfaction.
- Oversaw inventory management for retail products, ensuring optimal stock levels and minimizing shortages.
- Managed inbound calls and booking requests to keep the front desk organized and responsive.
- Maintained accurate guest records to support personalized service and efficient return visits.
- Processed cash payments and balanced the register during opening and closing procedures.
- Trained new front desk staff on check-in steps, payment handling, and customer service expectations.
- Tracked retail inventory and restocked product displays to support consistent availability.
- Resolved guest questions and service concerns with a calm, professional approach.
- Coordinated daily front desk priorities to support smooth handoffs between stylists and guests.
- Updated appointment details and guest preferences to improve service continuity.
- Supported a welcoming reception area by greeting guests and managing wait times professionally.
- Prepared the front desk for opening and closing, including supplies, paperwork, and register setup.
- Communicated schedule changes to guests and team members to reduce confusion during busy periods.
- Monitored retail floor presentation and kept products arranged for easy guest access.
- Recorded daily transactions and service notes to maintain organized front desk documentation.
- Assisted with maintaining a clean, orderly reception area throughout the workday.
Education
Clinical Medical Assistant - Clinical Patient Care
Bryan University
Remote03-2027
Healthcare Administration - Medical Administration
Milan Institute-Visalia
Palm Desert, CA08-2026
High School Diploma - undefined
Murrieta Valley High School
Murrieta, CA06-2003
Skills
- Appointment scheduling
- Customer service
- Insurance verification
- Medical terminology
- HIPAA
- Guest identification verification
- Patient intake
- EHR documentation
- Prior authorization
- Referral coordination
- Practice management software
- Medical records management
- Copay collection
- Medical office billing
- Claim follow-up
- Electronic health records
- Patient privacy compliance
- Insurance eligibility checking
Certification
Food Handler Certification
Languages
English
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
FOOD EXPEDITOR
Enzo Bistro
11.2024 - 05.2025
EVENT CREW/BAR/ID VALIDATION
Event Aces/F&B Innovation
03.2024 - 09.2026
Medical Office Assistant
Desert Eye and Laser
07.2021 - 08.2026
Office Manager / Admissions Director / Financial Aid Coordinator
Elite Cosmetology School
05.2020 - 06.2025
SALON COORDINATOR
The Dry Bar
02.2014 - 10.2017
High School Diploma - undefined
Murrieta Valley High School
Healthcare Administration - Medical Administration
Milan Institute-Visalia
Clinical Medical Assistant - Clinical Patient Care
Bryan University